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AP "Connected but no internet"

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AP "Connected but no internet"

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AP "Connected but no internet"
AP "Connected but no internet"
2025-08-08 04:37:44 - last edited 2025-09-14 09:05:42
Tags: #Access Point Mode #Network Connectivity
Model: Archer AX12  
Hardware Version:
Firmware Version:

I'm getting the error "connected but no internet" or "internet not available". After restarting the modem everything works fine again but usually after a few days to a week I'm getting the same issue

 

It's a student housing with 12 rooms. It's annoying cause I have to go there and restart the modem every time. I thought the issue could be that there are too many devices connected to the network. However currently there are only 3 rooms occupied.

 

Setup is like this

 

Ground floor

AP1  -> AP2 -> switch -> modem

 

First floor

AP3 -> AP4 -> switch -> modem

 

The problem is not the ISP, on the modem and switch all the lights are green. When I connect to the wifi from the modem/router it does connect.

 

-4x TP link Archer AX12

-They are all in AP mode

-DHPC is disabled on all AP's

-I used wifi analyzer app and chose the best wifi channel for each AP, before this it was set on automatic

 

-I changed the DNS on the modem to google's DNS

-Lease time mode is 24 hours

-I changed the firewall on the modem from high to medium

 

Really hope someone can help me out

 

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#1
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1 Accepted Solution
Re:AP "Connected but no internet"-Solution
2025-08-11 09:12:18 - last edited 2025-09-14 09:05:42

Hello @Anj1ng ,

Welcome to our community!

 

For your case, here are some suggestions that may help you:

1. Test the internet connection by connecting your client devices directly to the modem. This will help determine if the issue is specific to the access point(AX12) or if it's a problem with the modem itself.
2. Try using different ports or a cable to connect the access point and the modem.

3. Set static IPs for Archer AX12 routers via the modem.

 

If the suggestions above don't help,  please reply here with the error message or give us more details.

 

Thanks.

 

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#2
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3 Reply
Re:AP "Connected but no internet"-Solution
2025-08-11 09:12:18 - last edited 2025-09-14 09:05:42

Hello @Anj1ng ,

Welcome to our community!

 

For your case, here are some suggestions that may help you:

1. Test the internet connection by connecting your client devices directly to the modem. This will help determine if the issue is specific to the access point(AX12) or if it's a problem with the modem itself.
2. Try using different ports or a cable to connect the access point and the modem.

3. Set static IPs for Archer AX12 routers via the modem.

 

If the suggestions above don't help,  please reply here with the error message or give us more details.

 

Thanks.

 

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
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Re:AP "Connected but no internet"
2025-08-11 09:19:27

  @Joseph-TP 

 

Thanks for your reply. I'm just done with setting a static ip for all the access points and also for 3 tapo cctv's in the modem settings. Hopefully this works, let's see.

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#3
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Re:AP "Connected but no internet"
2025-08-12 01:50:38

  @Anj1ng ,

Sure, please feel free to reply here if you have any updates.

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#4
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