Problem after firmware update Archer AX23
Good day,
My router was working fine until i updated to firmware 1.1.2 Build 20250115 Rel. 56488
Now my internet connection just keep on disconnecting. All the lights are still green. I tried to reset to factory settings, i also tried to change the DNS to 8.8.8.8 and 8.8.4.4 but the problem persists. I'm connected through wi-fi only. I can watch a video for a few seconds then the internet i just gone. A few seconds later it comes back. It's been like this for a few days now.
It's not an ISP problem because i tried with another router and the internet connection was fine.
Please help,
Sincerely,
Romeo Delamarre
Hello @Romax ,
Welcome to our community!
According to the page, your router is a US version.
You can install Archer AX23(US)_V1.20_1.1.1 Build 20240822 here.
To manually downgrade firmware, you need to use a PC.
For unstable issue, does it only occur on the wireless connection?
Here are suggestions for wireless connection that is unstable:
1) Make sure the Router is properly placed; it should be put in an open area instead of inside a cabinet or shelf.
2) Change the wireless channel to another one. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo).
3) Change channel to avoid interference. For 2.4GHz wireless client devices, adjust the 2.4GHz channel width to 20MHz; for 5 GHz wireless client devices, adjust the 5GHz channel width to 80MHz or 40MHz, etc.
Hello @Romax ,
Welcome to our community!
According to the page, your router is a US version.
You can install Archer AX23(US)_V1.20_1.1.1 Build 20240822 here.
To manually downgrade firmware, you need to use a PC.
For unstable issue, does it only occur on the wireless connection?
Here are suggestions for wireless connection that is unstable:
1) Make sure the Router is properly placed; it should be put in an open area instead of inside a cabinet or shelf.
2) Change the wireless channel to another one. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo).
3) Change channel to avoid interference. For 2.4GHz wireless client devices, adjust the 2.4GHz channel width to 20MHz; for 5 GHz wireless client devices, adjust the 5GHz channel width to 80MHz or 40MHz, etc.
@Joseph-TP I could not downgrade the firmware but the changing channel thing you said did the trick. For 2.4GHz I chose Channel 1 and for 5GHz i chose Channel 36. It's now working like it used to.
Thank you for your help
.
Hi@Romax ,
Thanks for getting back to me.
I am so glad to hear that my suggestions can help you.
Feel free to reply here if you have any further questions~