6E not working.
Hi just bought a AXE75 and i am having trouble making the 6 Band work.
tried lots of things but cannot resolve the issue 2 and 5 band are fine?
many thanks for your help in advance
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Hello@Captainoz ,
Thanks for contacting our community.
As a supplement, please check:
1. Ensure the 6GHz network is enabled and not hidden.Open the Tether app and navigate to Tools > Wireless Settings.
2. Confirm that your client device supports 6GHz Wi-Fi, and that both the device drivers and operating system are up to date.
3. Ensure that both your router and client device are being used in a country or region where Wi-Fi 6E/7 operation is permitted. If the router and client device were purchased in different countries, Wi-Fi 6E operation may not be available.
4. For further information, please refer to: What if my device failed to detect the 6 GHz Wi-Fi Band?
Best Regards.
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Hi,
If you live in a country that has not approved the use of the 6 GHz band or has approved the use of the 6 GHz band somewhat recently (within the past year), then your client devices (e.g. phones, computers) might not allow the use of the 6 GHz band yet until they are updated by the manufacturer.
You may also go through this support article here: https://www.tp-link.com/en/support/faq/3092/
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Hello@Captainoz ,
Thanks for contacting our community.
As a supplement, please check:
1. Ensure the 6GHz network is enabled and not hidden.Open the Tether app and navigate to Tools > Wireless Settings.
2. Confirm that your client device supports 6GHz Wi-Fi, and that both the device drivers and operating system are up to date.
3. Ensure that both your router and client device are being used in a country or region where Wi-Fi 6E/7 operation is permitted. If the router and client device were purchased in different countries, Wi-Fi 6E operation may not be available.
4. For further information, please refer to: What if my device failed to detect the 6 GHz Wi-Fi Band?
Best Regards.
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- Report Inappropriate Content
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