What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers

What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers

What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
2022-07-26 11:07:58 - last edited 2022-11-16 10:21:32
Wi-Fi 6E brings Wi-Fi 6 802.11ax into a brand-new frequency, 6 GHz Wi-Fi band. 6 GHz band offers up to 1200Mhz of fresh spectrum, indicating more available channels, higher transmission speed and less latency in a network.  

While some users find their phone or laptop is not able to see the 6 GHz Wi-Fi network from the all-new 6 GHz router or Mesh Wi-Fi 6E system. This article will share some tips & tricks on how to fix network devices not detecting 6 GHz band Wi-Fi signal problem.



1. Ensure the Network Device Supports 6 GHz Wi-Fi

To use the 6 GHz Wi-Fi band, you will need both a router or access point and a network device that support Wi-Fi 6E (6 GHz), otherwise the device can only see 2.4 GHz or 5 GHz.

 

Question:  What should I do if only certain device can't  see 6 GHz Wi-Fi network?  

 

If several of your 6Ghz devices are successfully connected to the  6 GHz Wi-Fi network, but only certain 6G -compatible device can't see 6 GHz Wi-Fi, this should be due to device itself,  please reach the device manufacture directly for more advices and confirm tips here

 

  • Confirm if the 6G device has supported 6 GHz in that region or area
  • Check if the Country and Software version  of the device has support 6 GHz , etc. 

 

Note:  Samsung smartphones has not opened 6 GHz frequency in some areas like HK for now (till July 2022).  Reach Samsung Support to learn the updated information of Wi-Fi6E on your device. 

 

2. Update Your Phone or Driver of Wi-Fi card

 

Given that more devices newly joined in the Wi-Fi 6E device list, it's not surprising that some smartphones or computer Wi-Fi card need an update to support 6Ghz Wi-Fi band.

  • For mobile devices : check if an update is available for your phone or tablet and keep the version updated.
  • For PCs and Laptops :

 find the model of Wi-Fi card, go to Wi-Fi card manufacture website to download and install the latest driver;  run the latest Win11 update.

 

3. Put your network device closer to the Router or Access Point

 

The wireless signals of higher frequencies decrease faster along the propagation paths, especially through obstacles. 6 GHz Wi-Fi band can be more susceptible to physical interference like walls. If your device cannot see 6 GHz Wi-Fi, locate the client device or router closer to each other and remove the obstructions between them.

 

 

4.  Network Device Disabling 6GHz Frequency due to AP's Country Code

  

Some countries and areas have opened the Wi-Fi 6E Wi-Fi band while  in some other areas, the Wi-Fi 6E frequency is still under consideration or not officially open.  Here are some countries and areas that have opened Wifi6E for reference.

Countries Enabling Wi-Fi 6E—WiFi Alliance

Countries and Areas that opened Wi-Fi 6E--TP-Link Blog

 

Some Wi-Fi card may disable the 6 GHz frequency  when it detects APs working in an area where Wi-Fi 6E is still under consideration.

 

Example:  when the Wi-Fi card detects the most surrounding APs work on NZ country code ( in New Zealand,  the Wi-F6E is still under consideration), it  will turn off 6 GHz Wi-Fi frequency.

This is the Wi-Fi 6E limitation on the Wi-Fi network adapter, for this situation, it is recommended to reach device manufacture support to double confirm the network device supports 6 GHz in your area. 

 

 

[Case Sharing] Possible Fix for Intel Wi-Fi Cards : AX210/AX211

 

Note:  Intel Wi-Fi card may have Wi-Fi6E limitations in some areas, thus it's better to reach Intel support first to confirm if the driver has supported 6GHz in your area.

 

If your computer is installed with network adapters using Intel Wi-Fi 6E AX210/AX211 (like TP-Link PCI-E adapter TXE75E), here are some other fixes (approved to be working by some of our customers) that might help:

  • Install the latest wireless intel driver for AX210 | AX211
  • Try the older driver of 22.45. X for your intel AX210

Here is a post from Intel community that shared the older 22.45.1.1 driver and method of reinstalling the driver.

  • Run the latest Win11 update

 

More Articles: 
Introducing AXE5400 Wi-Fi 6E Bluetooth 5.2 PCIe Adapter Archer
What is Wi-Fi 6E? 
Should You Upgrade to Wi-Fi 6E?

 

 

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
2022-08-30 04:34:36

 

If you have a WiFi 6E router, mesh system, or access point, and your device can't detect or connect to the 6 GHz wireless band, try the following:

 

Make sure that your device is WiFi 6E capable
Because the 6 GHz wireless band is newly certified, only the newest devices support it. For example, some Google and Samsung mobile devices support WiFi 6E, but Apple devices currently do not.


Enable WPA3 security
Wi-Fi Protected Access (WPA) 3 is the latest Wi-Fi Alliance security certification. WPA3 security is mandatory for WiFi 6E devices operating in the 6 GHz wireless band. If your router, mesh system, or access point is set up to use a different WPA security version, devices cannot connect to the 6 GHz band.


Move closer to your router, mesh satellite, or access point
The 6 GHz band has a shorter range than the 5 GHz band. This means that you must be closer to your router or access point, or use a higher density of Orbi or mesh satellites for complete 6 GHz coverage.

Because of this shorter range, WiFi 6E routers, access points, and satellites must be positioned close to where you actually require the high-speed 6 GHz connection. We recommend that you avoid placing your router, access point, or satellites in places like your basement, attic, or closet.

Some devices might roam off of the 6 GHz band to the 5 GHz band when they are out of the 6 GHz range and might not automatically reconnect to the 6 GHz band when they are back in range. This is dependent on the individual device and not the router, access point, or satellite.

Reset your client device's network settings
Some WiFi client devices might experience trouble connecting to the 6 GHz band due to previously configured and saved network settings. If your device can't detect or connect to the 6 GHz band, try resetting its network settings to the factory defaults, and then reconnect to your WiFi network.

 

Regards,

Rachel Gomez

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
2022-10-14 02:09:54

  @Solla-topee 

The existing WiFi 6 (802.11ax) standard is expanded upon by WiFi 6E. All of WiFi 6's cutting-edge capabilities are available in WiFi 6E, which also gives users access to a brand-new 6GHz wifi band. The 6GHz wifi spectrum has just received certification and is only available to WiFi 6E-compatible hardware.

Try the following if your device can't identify or connect to the 6 GHz wifi band and you have a WiFi 6E router, mesh network, or access point:

Ensure your equipment is WiFi 6E capable. 
Only the most recent gadgets support the 6 GHz WiFi spectrum because it is only recently certified. For instance, while some Samsung and Google mobile devices presently support WiFi 6E, Apple products do not.

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
2022-11-27 01:40:41

  

TP-Link AXE5400 - Archer AXE75 WIFI 6E Router

 

I found my problem to be in router configurations!

 

1) Make sure you have latest Intel driver installed (ie. 22.180.0.4 )

2) Make sure SSID is not Hidden under wireless 6ghz settings and shows up in WIFI internet list in task bar, might have to shut WIFI off and on a few times or reboot system till yours show up!

3) Channel width:  20/40/60/80/160Mhz

4) Enable OFDMA

5) Make sure to uncheck PSC box under wireless 6ghz settings, this reserves only higher channels for connection!

6) Disable WPS

 

Should connect immediately with WPA3 encryption!

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
2022-12-09 01:53:54

  @BenHeinz1

I agree with you, that's most likely the problem.

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
3 weeks ago

That, I agree, is most likely the issue.

 

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
a week ago

  @betterwound 

betterwound wrote

That, I agree, is most likely the issue.

 

 

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
a week ago

  @biofx 

Hi i bought the ax300 16000 in us but 6e isnt show.

 

I have many thing at Home wich accept 6e

 

Like rog flow x13

 

Vivo x fold plus

 

And pixel 7 Ultra

 

 

 

IS it because i bought it in us and frequency dont be compatible with x300 16000 wich release in France in Time ?

 

Its really the x300 16000. The last from tplink.

 

 

 

If someone have explication ....if its the band i'll return it but if its other.

 

I have 1.60 version

 

 

 

Thks everybody

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Re:What if my device failed to detect the 6 GHz Wi-Fi Band of Wi-Fi 6E Routers
a week ago

 

biofx wrote

  @biofx 

Hi i bought the ax300 16000 in us but 6e isnt show.

 

I have many thing at Home wich accept 6e

 

Like rog flow x13

 

Vivo x fold plus

 

And pixel 7 Ultra

 

 

IS it because i bought it in us and frequency dont be compatible with x300 16000 wich release in France in Time ?

 

Its really the x300 16000. The last from tplink.

 

 

If someone have explication ....if its the band i'll return it but if its other.

 

I have 1.60 version

 

 

Thks everybody

 

@biofx Have you checked all the suggestions in the thread already, but still no device can detect the 6G signal of the AXE300?

 

If that is the case, would you mind sending the config file on your AXE300 to support.forum@tp-link.com, then our support engineers will help check the settings on the AXE300?

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