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Losing connection on AX12, possibly from lastest firmware

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Losing connection on AX12, possibly from lastest firmware

33 Reply
Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @Joseph-TP Yes, I'm using the same AX12 router with same 1.2.1 firmware. My problem is quite peculiar. I run my rouer 24x7 because mobile signal is poor in my house. Sometimes some apps don't load unless I reboot the router. I contacted with ISP. They checked and told that there was no issue at their end. The issue did't happed earlier, all I see that the issue occurred after the router automatically updated to firmware 1.2.1

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#22
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

Hello @abir2000,

When the network connection drops, will the internet light turns red/orange?

I will send beta firmware via Message, please let me know if it help.

Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience
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#23
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @Joseph-TP no, i don't see any red LED often. When I see, I know it's my ISP issue

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#24
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @Joseph-TP abir2000: hey, thank you for your reply. How can I enroll to stable update when 1.2.2 stable update will release? I always prefer stable firmware, beta version may cause issues!

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#25
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @Joseph-TP Hello there, I'm having the same exact situation with my router, today I've tried rebooting, I checked the wired connection and even submitted a support ticket and had no response. Would you be able to email me the firmware? It is the same model as the original post. I need this router for working, and today the internet light is dead - no connection at all. I just bought it, and it was working fine before the update.

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#26
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @abir2000 ,

Thanks for your reply.

Have you tried the beta firmware? Does it help?

If you want to get the new firmware in time, you can keep Auto Update button on.

 

Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience
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#27
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

Hello@DavidPL ,

Thanks for contacting our community.

 

Do you mean the Internet light is off? Please try the following suggestions first:

1. Check the Ethernet cable connection: Make sure the cable between your router's WAN port and your modem is securely plugged in. Try using a different Ethernet cable to rule out any cable issues.

2. Test your modem: Connect a computer directly to your modem to confirm that your modem and Internet service are working correctly. If you can't get online this way, the issue may be with your modem or Internet provider.

3. Adjust router settings: Log in to your router's web management interface. Go to Advanced > Network > Internet > Internet Port Negotiation Speed Setting, and set the speed to "1000Mbps Full Duplex".

 

Best Regards.

Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience
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#28
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago - last edited a week ago

It's working fine till now. Will reach you later if there'll be any issue

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#29
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Re:Losing connection on AX12, possibly from lastest firmware
Saturday - last edited Saturday

  @Joseph-TP 

I have Archer AX12 v1.0, after updating to 1.2.1 Build 20250729 Rel. 73566(4555) the internet started to disappear constantly according to the log every 15-20 minutes, can I roll back to the previous version? Can you provide a beta version of the new firmware? region of use Ukraine.


part of the log:
2025-10-18 10:48:17 Controller LED INFO [1797] Start to run WAN1_ON
2025-10-18 10:48:17 Controller LED INFO [1797] Start to run WAN0_OFF
2025-10-18 10:48:17 Controller LED ERROR [1797] Config importing failed
2025-10-18 10:48:17 Controller LED DEBUG [1797] Failed to read LAN_ON
2025-10-18 10:47:25 Controller LED INFO [1797] Start to run WAN1_OFF
2025-10-18 10:47:25 Controller LED INFO [1797] Start to run WAN0_ON
2025-10-18 10:47:25 Controller LED ERROR [1797] Config importing failed
2025-10-18 10:47:25 Controller LED DEBUG [1797] Failed to read LAN_ON
2025-10-18 10:21:27 Controller LED INFO [1797] Start to run WAN1_ON
2025-10-18 10:21:27 Controller LED INFO [1797] Start to run WAN0_OFF
2025-10-18 10:21:27 Controller LED ERROR [1797] Config importing failed
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#30
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Re:Losing connection on AX12, possibly from lastest firmware
Sunday

  @Joseph-TP 

Can't I update back to the previous firmware version?
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#31
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