Losing connection on AX12, possibly from lastest firmware

Losing connection on AX12, possibly from lastest firmware

Losing connection on AX12, possibly from lastest firmware
Losing connection on AX12, possibly from lastest firmware
3 weeks ago
Model: Archer AX12  
Hardware Version: V1
Firmware Version: 1.2.1 Build 20250729 Rel. 73566(4555)

Archer AX12 purchased maybe a year ago, never any issues until this week were my WAN connection drops every 10 minute or so, only to come back a few minute later. Router is connected to some kind of hub in the house, and only the devices connected to the router are affected. WAN light turns orange when disconnected.


I've tried to things in the troubleshooting section with no luck, and now I'm trying to revert the firmwave version to the previous one (because it worked) but when i try to do it manually i just get an update error. I've reset the router to factory settings but that didn't seem to change the firmware. 
I've used my regions website to get the offical previous firmwave here https://www.tp-link.com/nordic/support/download/archer-ax12/#Firmware

 

Location: Sweden
ISP: Bahnhof Fiber connection

How do i flash or overwrite the lastest firmware? 
Forum won't let me upload my log so I'll post it below.

 

####################################################################
#                  Archer AX12 System Log
# Time = 2025-08-16 20:56:29
# H-Ver = 1.0.0 ; S-Ver = 1.2.1 Build 20250729 Rel. 73566
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = 40:AE:30:39:5C:EC 
# WAN: W = dhcp ; I = 178.174.129.164 ; M = 255.255.255.0 ; MAC = 40:AE:30:39:5C:ED 
#      G = 178.174.129.1 ; D1 = 213.80.98.2 ; D2 = 213.80.101.3 
# Clients connected: 6 ; WI-FI : 5 
####################################################################
2025-08-16 20:53:59 led-controller[1805]: <6> 288051 Start to run WAN1_OFF
2025-08-16 20:53:59 led-controller[1805]: <6> 288051 Start to run WAN0_ON
2025-08-16 20:53:59 led-controller[1805]: <3> 288753 Config importing failed
2025-08-16 20:53:59 led-controller[1805]: <7> 288009 Failed to read LAN_ON
2025-08-16 20:50:53 dhcpc[21768]: <6> 210054 receive ack from server with ip 178.174.129.164, options(subnet=255.255.255.0;router=178.174.129.1;serverid=178.174.129.1;dns=213.80.98.2 213.80.101.3;lease=900;)
2025-08-16 20:50:53 dhcpc[21768]: <6> 210053 send select request with options(cliid=01/40:ae:30:39:5c:ed:;)
2025-08-16 20:50:53 dhcpc[21768]: <6> 210058 1/2 lease passed, enter renewing state
2025-08-16 20:43:19 dhcpc[21768]: <6> 210054 receive ack from server with ip 178.174.129.164, options(subnet=255.255.255.0;router=178.174.129.1;serverid=178.174.129.1;dns=213.80.98.2 213.80.101.3;lease=900;)
2025-08-16 20:43:19 dhcpc[21768]: <6> 210053 send select request with options(cliid=01/40:ae:30:39:5c:ed:;)
2025-08-16 20:43:19 dhcpc[21768]: <6> 210058 1/2 lease passed, enter renewing state
2025-08-16 20:36:44 led-controller[1805]: <6> 288051 Start to run WIFI2G_ON
2025-08-16 20:36:44 led-controller[1805]: <6> 288051 Start to run WIFI5G_ON
2025-08-16 20:36:43 led-controller[1805]: <6> 288051 Start to run WIFI2G_ON
2025-08-16 20:36:43 led-controller[1805]: <6> 288051 Start to run WIFI5G_ON
2025-08-16 20:36:40 led-controller[1805]: <6> 288051 Start to run WIFI2G_ON
2025-08-16 20:36:40 led-controller[1805]: <6> 288051 Start to run WIFI5G_ON
2025-08-16 20:36:10 upnp[24465]: <6> 217505 Service stop
2025-08-16 20:36:07 remote-management[24014]: <6> 282505 Service stop
2025-08-16 20:35:56 qos[23082]: <6> 259504 Service start
2025-08-16 20:35:56 qos[23082]: <6> 259503 Function disabled
2025-08-16 20:35:56 qos[23082]: <6> 259505 Service stop
2025-08-16 20:35:55 nat[22712]: <6> 211501 Initialization succeeded
2025-08-16 20:35:53 nat[22712]: <6> 211501 Initialization succeeded
2025-08-16 20:35:44 nat[21552]: <6> 211501 Initialization succeeded
2025-08-16 20:35:43 dhcpc[21768]: <6> 210054 receive ack from server with ip 178.174.129.164, options(subnet=255.255.255.0;router=178.174.129.1;serverid=178.174.129.1;dns=213.80.98.2 213.80.101.3;lease=900;)
2025-08-16 20:35:43 dhcpc[21768]: <6> 210053 send select request with options(cliid=01/40:ae:30:39:5c:ed:;reqip=178.174.129.164;serverid=178.174.129.1;)
2025-08-16 20:35:43 dhcpc[21768]: <6> 210052 receive offer from server with ip 178.174.129.164, options(subnet=255.255.255.0;router=178.174.129.1;serverid=178.174.129.1;dns=213.80.98.2 213.80.101.3;lease=900;)
2025-08-16 20:35:43 nat[21552]: <6> 211501 Initialization succeeded
2025-08-16 20:35:41 dhcpc[21768]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-08-16 20:35:40 traffic-stats[10123]: <6> 269004 stats reset
2025-08-16 20:35:40 network[21325]: <6> 290005 Reload config
2025-08-16 20:35:39 dhcpc[10557]: <4> 210153 send dhcp release ip 178.174.129.164
2025-08-16 20:35:39 dhcpc[10557]: <6> 210056 teardown and release
2025-08-16 20:35:39 dhcpc[10557]: <6> 210053 send select request with options(cliid=01/40:ae:30:39:5c:ed:;)
2025-08-16 20:35:39 dhcpc[10557]: <6> 210058 1/2 lease passed, enter renewing state
2025-08-16 20:35:39 network[21325]: <6> 290004 Disconnect interface wan
2025-08-16 20:35:37 network[21325]: <6> 290004 Disconnect interface internet
2025-08-16 20:35:36 network[21325]: <6> 290100 Set WAN protocol to dhcp, operation is write
2025-08-16 20:35:35 time-settings[21395]: <6> 279508 Service restart
2025-08-16 20:35:02 time-settings[20406]: <6> 279508 Service restart
2025-08-16 19:35:00 led-controller[1805]: <6> 288051 Start to run WAN1_ON
2025-08-16 19:35:00 led-controller[1805]: <6> 288051 Start to run WAN0_OFF
2025-08-16 19:35:00 led-controller[1805]: <3> 288753 Config importing failed
2025-08-16 19:35:00 led-controller[1805]: <7> 288009 Failed to read LAN_ON
2025-07-29 00:05:29 upnp[18927]: <6> 217505 Service stop
2025-07-29 00:05:26 remote-management[18566]: <6> 282505 Service stop
2025-07-29 00:05:23 nat[17135]: <6> 211021 IPSEC ALG enabled
2025-07-29 00:05:23 nat[17135]: <6> 211021 L2TP ALG enabled
2025-07-29 00:05:23 nat[17135]: <6> 211021 PPTP ALG enabled
2025-07-29 00:05:23 nat[17135]: <6> 211021 SIP ALG enabled
2025-07-29 00:05:23 nat[17135]: <6> 211021 RTSP ALG enabled
2025-07-29 00:05:23 nat[17135]: <6> 211021 H323 ALG enabled
2025-07-29 00:05:23 nat[17135]: <6> 211021 TFTP ALG enabled
2025-07-29 00:05:23 nat[17135]: <6> 211021 FTP ALG enabled
2025-07-29 00:05:17 qos[17840]: <6> 259504 Service start
2025-07-29 00:05:17 qos[17840]: <6> 259503 Function disabled
2025-07-29 00:05:16 qos[17840]: <6> 259505 Service stop
2025-07-29 00:05:15 nat[17135]: <6> 211501 Initialization succeeded
2025-07-29 00:05:13 nat[17135]: <6> 211501 Initialization succeeded
2025-07-29 00:05:05 dhcpc[10557]: <6> 210054 receive ack from server with ip 178.174.129.164, options(subnet=255.255.255.0;router=178.174.129.1;serverid=178.174.129.1;dns=213.80.98.2 213.80.101.3;lease=900;)
2025-07-29 00:05:05 dhcpc[10557]: <6> 210053 send select request with options(cliid=01/40:ae:30:39:5c:ed:;reqip=178.174.129.164;serverid=178.174.129.1;)
2025-07-29 00:05:05 dhcpc[10557]: <6> 210052 receive offer from server with ip 178.174.129.164, options(subnet=255.255.255.0;router=178.174.129.1;serverid=178.174.129.1;dns=213.80.98.2 213.80.101.3;lease=900;)
2025-07-29 00:04:56 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:04:25 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:03:55 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 0
2025-07-29 00:03:25 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:02:55 led-controller[1805]: <6> 288051 Start to run WAN1_OFF
2025-07-29 00:02:55 led-controller[1805]: <6> 288051 Start to run WAN0_ON
2025-07-29 00:02:55 led-controller[1805]: <3> 288753 Config importing failed
2025-07-29 00:02:55 led-controller[1805]: <7> 288009 Failed to read LAN_ON
2025-07-29 00:02:53 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:02:23 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 0
2025-07-29 00:01:59 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:01:58 led-controller[1805]: <6> 288051 Start to run WAN1_OFF
2025-07-29 00:01:58 led-controller[1805]: <6> 288051 Start to run WAN0_ON
2025-07-29 00:01:58 led-controller[1805]: <3> 288753 Config importing failed
2025-07-29 00:01:58 led-controller[1805]: <7> 288009 Failed to read LAN_ON
2025-07-29 00:01:56 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:01:55 led-controller[1805]: <6> 288051 Start to run STATUS_ON
2025-07-29 00:01:53 led-controller[1805]: <6> 288051 Start to run GENERAL
2025-07-29 00:01:52 dhcpc[10557]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:01:47 traffic-stats[10119]: <6> 269504 Service start
2025-07-29 00:01:08 factory-reset[8686]: <6> 284504 Service start
2025-07-29 00:00:54 access-control[7726]: <6> 239504 Service start
2025-07-29 00:00:54 access-control[7726]: <6> 239503 Function disabled
2025-07-29 00:00:51 nat[7215]: <7> 211001 Flush conntrack
2025-07-29 00:00:51 nat[7215]: <6> 211502 Function enabled
2025-07-29 00:00:51 nat[7215]: <5> 211051 Create NAT chain succeeded
2025-07-29 00:00:50 nat[7215]: <6> 211501 Initialization succeeded
2025-07-29 00:00:49 nat[7215]: <6> 211501 Initialization succeeded
2025-07-29 00:00:45 basic-security[5954]: <6> 219504 Service start
2025-07-29 00:00:45 basic-security[5954]: <5> 219606 Flush conntrack table succeeded
2025-07-29 00:00:38 firewall[5306]: <6> 209504 Service start
2025-07-29 00:00:31 led-controller[1805]: <6> 288051 Start to run WIFI2G_ON
2025-07-29 00:00:31 led-controller[1805]: <6> 288051 Start to run WIFI5G_ON
2025-07-29 00:00:22 imb[4062]: <6> 218507 Daemon connection succeeded
2025-07-29 00:00:22 imb[4062]: <6> 218012 ARP Binding disabled
2025-07-29 00:00:22 imb[4062]: <6> 218506 Config interface initialization succeeded
2025-07-29 00:00:22 imb[4062]: <6> 218501 Initialization succeeded
2025-07-29 00:00:20 upnp[3941]: <6> 217505 Service stop
2025-07-29 00:00:16 remote-management[3274]: <6> 282505 Service stop
2025-07-29 00:00:10 dhcpc[2672]: <6> 210056 teardown and release
2025-07-29 00:00:10 dhcpc[2672]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2025-07-29 00:00:00 led-controller[1805]: <6> 288051 Start to run STATUS_SAN
2025-07-29 00:00:00 time-settings[1856]: <6> 279504 Service start
1969-12-31 23:00:18 led-controller[1805]: <6> 288504 Service start

 

 

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#1
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10 Reply
Re:Losing connection on AX12, possibly from lastest firmware
2 weeks ago

hello@Zeragon ,

We would like to escalate your case to the support engineers, and they will follow up on it. If you are willing to conduct further analysis, please check your inbox and respond.  

Thanks.

 

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#2
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @Zeragon i got the same issue and the performance of the router become bad after updating to Firmware Version 1.2.1 Build 20250729 Rel. 73566(4555) and i tried to reinstall the firmware again but there is no link for it so what can i do? also i remember when i update it to this firmware it got about 80% or 90% and it said failed but the version number changed to 1.2.1,the router is usable but not that powerful as it was originally.

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#3
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

Hello@Ali-Hadi ,

Welcome to our community.

I'm sorry you're experiencing similar unexpected behavior. I'll email you a firmware, please update to see if it improves the performance issue.

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#4
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @Joseph-TP 

 

Issue resolved. Fiber switch malfunction and is problem.

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#5
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Re:Losing connection on AX12, possibly from lastest firmware
a week ago

  @Zeragon,

I am glad to hear that your router can function normally again.

Please don't hesitate to contact us if you have any questions.

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#6
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Re:Losing connection on AX12, possibly from lastest firmware
Friday

  @Joseph-TP 

I updated the router to the firmware you sent and i will test it for a week to see if the issue fixed. also why when i click "check for updates" i get this red warnng saying unable to identify the device is it normal?

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#7
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Re:Losing connection on AX12, possibly from lastest firmware
Saturday

  @Joseph-TP is it possible to get a firmware that support "VLAN ID" value from 1 to 4094 insted of  2 to 4094 because my connection only works on vlan id value 1 and i can't set it to 1 in the router and  think i need a custom firmware for that.

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#8
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Re:Losing connection on AX12, possibly from lastest firmware
Yesterday

Hello@Ali-Hadi ,

Thanks for your reply. 

I will contact you via email to confirm more details.

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#9
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Re:Losing connection on AX12, possibly from lastest firmware
Yesterday

  @Joseph-TP thanks everything working.

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#10
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Re:Losing connection on AX12, possibly from lastest firmware
9 hours ago

  @Ali-Hadi ,

Thanks for your reply. 

Please don't hesitate to contact us if you have any further questions.heart

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#11
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