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X50 5g continuosly disconnecting

X50 5g continuosly disconnecting

X50 5g continuosly disconnecting
X50 5g continuosly disconnecting
2 weeks ago
Tags: #Network Connectivity
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.2.1 Build 20250413 Rel. 44588

Hi,

 

I am at the point of either throwing this router away or contacting a lawyer. After reading countless similar complaints online, it’s clear this product is nothing but defective. I will never purchase a TP-Link product again. And to be clear: i am an IT Senior Manager, not a beginner.

 

How is it possible to release such a fundamentally flawed device that no firmware update can resolve? Even worse, the company is not providing affected customers with a working replacement or an updated model.

 

What will happen to this complaint? Likely nothing, as usual. Meanwhile, this router drops connection multiple times every single day, which is absolutely unacceptable.

 

I am beyond frustrated.

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#1
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6 Reply
Re:X50 5g continuosly disconnecting
2 weeks ago

  @Eid4n 

Hi, welcome to the community.

A new 1.3.0 was released a few days ago.

Deco X50-5G(EU)_V1_1.3.0 Build 20250724

You can try to manually update to this version via the web UI: How to Update the Firmware of Deco (method 2)

 

It would also be highly appreciated if you could help me check the following details:

  • May I know your SIM carrier?
  • Have you tried using a different SIM card in Deco X50-5G?
  • Would Deco X50-5G turn red during the disconnection?

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:X50 5g continuosly disconnecting
2 weeks ago

  @David-TP  thanks for the reply and sorry for the emotional post but I'm fuming after 1 year of daily issues. I will try the new firmware right now. At the moment I've set the router to 4g only and it looks stable. Let's see with the new firmware and 5g. 

 

- sim carrier Alpsim (it's based on Wind carrier and infrastructure) I'm in Italy 

 

- I haven't tried a different SIM

 

-The router not always turn red but most of the times yes. I am unable to see cpu and ram usage anymore after last update 

 

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#3
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Re:X50 5g continuosly disconnecting
2 weeks ago

  @Eid4n I just gave up and moved away to Ubiquiti. Looking at TP-Link's track record, the device might soon be slowly phased out like the X50-4G without the issue being fixed.

I recently tried my X50-5G again and yes it still goes down multiple times a day. Sickening.

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#4
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Re:X50 5g continuosly disconnecting
2 weeks ago - last edited 2 weeks ago

  @gnz i spent 300 euros on this thing. Either they send me a new working model or device or they MUST refund me. I don't care, they will talk with my lawyer otherwise and I'll ask for a lot more since ONE YEAR of problems. I am a senior it manager. I know very well what a firmware update is and what it should fix and what a test cycle is supposed to be. They even removed the evidence of CPU and ram usage. What an amazing move.

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#5
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Re:X50 5g continuosly disconnecting
2 weeks ago

  @Eid4n You can go to the usage log in the web interface. Have a look and have fun. It's so obvious I pointed out to them and they said I'm wrong.

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#6
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Re:X50 5g continuosly disconnecting
2 weeks ago

  @gnz in their opinion I have to test test and test for them. It's 2 years people are complaining and they are testing. Nothing works. I have no disconnections ONLY with 4g. With 5g it's a tragedy. 

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#7
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