Microsoft Teams (Desktop app) Voice Breaking

Microsoft Teams (Desktop app) Voice Breaking

Microsoft Teams (Desktop app) Voice Breaking
Microsoft Teams (Desktop app) Voice Breaking
a week ago
Model: RE650  
Hardware Version: V2
Firmware Version: 10.4 Build 20210907 Rel. 71667

Hello all,

I sincerely hope that something can help me.
Whenever I use MS teams and I have a call, they're telling me that my voice breaks frequently even though I can hear them perfectly.
I use the RE650 extender and I have a solid 100mbs line.
Even my firm's IT dept cannot help.

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#1
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Re:Microsoft Teams (Desktop app) Voice Breaking
Thursday

  @Giannis_St 

 

Hi,

 

That is an interesting issue.
It inspired me to do a little testing with two of my own TP-Link RE devices.

 

First I tested with my newer RE305 V4, which is one of TP-Link's current products, and I could not notice any problems with the Teams call.

 

Then I took my older RE365 V1, which should be a similar generation of device as your RE650 V2. To my surprise, when using the RE365 V1 I also notice what you describe. (I am using two of my own Microsoft accounts to establish a Teams call between two of my own devices)
Unfortunately, there seems to be no "magic setting" that would make the problem go away.
 

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Re:Microsoft Teams (Desktop app) Voice Breaking
Monday

Hello@Giannis_St &@woozle ,

 

For this case, I may need to collect some information as follows:

  • Who is your ISP? 
  • What is the model of your routers?

 

If you can, please collect the backup files of your router and extender. Then send backup files to support.forum@tp-link.com, attaching [Forum ID 839474] and details, and we will have a dedicated person to assist in analysis and follow-up.

 

 

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#3
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