WiFi-7 Adapter not recognized, shows as "RTK Driver Storage USB Device" in Windows Device Mangler
WiFi-7 Adapter not recognized, shows as "RTK Driver Storage USB Device" in Windows Device Mangler
Tags:
#Wi-Fi 7
#Windows 11
#Installation
Hi, my Wi-Fi 7 device arrived from Amazon today. It won't work and never shows as a network device in the device manager of Windows 11, 24H2. Instead, it pops up as a CD-ROM driver called "RTK Driver Storage USB Device", but that doesn't show in the Disk Manager either.
- It's plugged in to my USB 3.2 port. No light ever shows on the device.
- I saw a post in this TP-Link Community which said to eject the disk drive associated with that driver. It doesn't show in the eject tool, it's not mounted, disk manager doesn't show anything other than my system disk.
- I uninstalled my internal intel WiFi driver, shut down the machine, and disabled the internal wifi hardware in the UEFI, and restarted. Then removed the Intel WiFi driver. The problem persists.
- I downloaded the beta driver from TP-Link's support page: [Beta Driver]TBE400UH_MLO_5x02.24.126.2 and installed that. There's no difference even after a shutdown/restart cycle.
- I tried it without the supplied cradle, plugged into the PC's USB 3.2 port directly, there was no difference.
- FWIW, my ASUS NUC 14 Pro+ PC has 64 GB RAM and 4 TB SSD and an Intel(R) Core(TM) Ultra 9 185H processor.
Photos below. I hope someone can help, because I'm out of ideas. Thanks.
Paul