XX530v is capped at 50Mb download in a 500Mb plan
I installed this device in my house, put fiber directly on it, it registered without issues.
But I noticed a odd issue:
Any download is always capped at 50Mb/s (my plan is 500Mb/s for both downloads and uploads), but UPLOADS happen at full speed (500Mb/s).
I tried some troubleshooting but nothing seems to work!
If I return to the old ONU I was using, it downloads at full 500Mb/s (ONU in bridge mode and XX530v connecting via PPPoE).
As soon as I return the fiber cable to XX530v, the problem happens again.
I suspect it might have to do with firmware (I've updated it to latest firmware), but the problem is I can't find the original firmware that came with it (Firmware Version:0.4.0 3.0.0 v6096.0 Build 240426 Rel.38762n).
ISP told me this router is compatilble, and they advised me to contact TP LINK, which I'm doing, because it might be a software fault on device's side.
Local TP Link support couldn't help me. They just say the same old stuff like "this router is targeted to ISP, so ISP has to help you... etc etc etc".
It seems this is a secret device only ISPs have access.
I mean, come ou guys! This router is sold in many places, and we currently can buy it from stores and install it ourselves.
TP LINK has to support this device because it's sold to end users!
My network already directed me to contact Tp Link, so I demand a solution!
And my ISP is very open, you only need the right GPON SERIAL to connect. Pratically any device can be used in their network as long as the GPON SN is right.
I even tried another ONU (different from the original) and no problem with it as well.
There was even a similar topic in this forums with the EXACT SAME PROBLEM.
GPON XX530v V1 - Download speed limited to less than 50MB
Can anyone escalate it to engineers?
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The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.
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@MaracaKan
@Rabatonfr
In web UI, go to "Advanced" -> "GPON WAN", and edit the current WAN interface.
Go to the very bottom of the page and see if "Mac Clone" is active.
If it is, disable it, by choosing "Do not clone Mac Address".
I found many people online with that problem.
@Joseph-TP I did some tests, and my conclusion is if current WAN interface uses a MAC address that's NOT from Tp Link, download speeds will be limited to 50Mb/s.
What I did exactly:
Disabled Mac Clone, and connected to internet. Then I copied MAC address from WAN interface, available from Advanced -> Status page.
IF I clone this MAC address (by editing WAN interface), or if I increment the last character by 1, it connects normally, with full speed.
If I clone any other mac address (both from my original ONU, or a completely random value), downloads are limited to 50mb/s.
I don't know if it's a bug in firmware, or something that's been done on purpose to limit speed, but it's something that's happening exclusively on tp link devices.
Devices affected:
XX230v
XX530v (V1)
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Hello@MaracaKan ,
I understand your concerns, and I hope to provide you with the best solution as soon as possible.
However, I currently don't have any relevant documentation for this product, that's why I can't provide general troubleshooting advice.
Recent feedback seems to be different from previous cases. I've contacted multiple departments to confirm after-sales service details for this product. The relevant departments are currently investigating, and I will reply if there are any updates.
Regarding your situation, can I confirm the following details?
- Who is your ISP?
- Who is the retailer from whom you purchased the XX530v?
- Does the retailer provide after-sales service, such as basic configuration instructions?
- Also, did the retailer clearly state which ISPs the XX530v is compatible with after purchase?
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Joseph-TP wrote
I'd like to confirm the following information:
- Who is your ISP?
- How did you learn about xx530v? Was it recommended by your ISP?
- Did you contact TP-Link local support via hotline or live chat?
@Joseph-TP I have same problem then I answer this questions while OP doesn't appear:
- Tested on TIM FIBRA
- I learn about xx530v when looking for a device to replace my ISP ONU. It's sold here in Brazil just like any other router. It wasnt recommended by ISP because it doesn't have to be. As long as it has a GPON port, and we have VLAN ID, GPON SN of the original ISP device, and PPPoE credentials, any device would work. Just like in ADSL/VDSL days, remember? You don't need the ISP to replace a device, you can just buy it and replace it.
- I contacted live chat, but honestly, it's the second time I do it, and it's always that same ISP story they tell me. You need to contact ISP, etc etc. To short, local tp link support can't help. You explain to them everything, that ISP says everything is right on their ends and that it was ISP that tolds us to contact tp link, but nothing helps.
It seems like people that buy these TP LINK ONT devices from regular stores are criminals, it's very weird. If its a device supposed to be only for ISPs, then why is it be sold by big stores in Brazil?
This is a problem specific to Tp Link. Other devices don't have this limitation. Can anyone help?
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Hello@Rabatonfr ,
Welcome to our community.
We've taken note of your feedback and are currently confirming further details with the relevant authorities.
Regarding your case, I'd like to confirm the following information:
- Who is your ISP?
- How did you learn about xx530v? Was it recommended by your ISP?
- Did you contact TP-Link local support via hotline or live chat?
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