Deco X55 Satellite going offline on the app after a few minutes

Deco X55 Satellite going offline on the app after a few minutes

Deco X55 Satellite going offline on the app after a few minutes
Deco X55 Satellite going offline on the app after a few minutes
Yesterday - last edited Yesterday
Model: Deco X55  
Hardware Version:
Firmware Version: 1.6.7

Hi All.

 

I have got a Deco X55, I recently connected a satellite one not far from it (see picture below), the satellite is close to the ceiling and the main one is on the floor above the ceiling, there is a ethernet port right next to the satellite, I have connected that to the main deco, however when I look on the app, its not telling me that its ethernet connected, if the satellite is close to the main one, does it prioritise wifi signal over ethernet link connection ?, the second satellite which is further away from the main one uses ethernet and that clearly tells me that its using ethernet backhauk on the app and works nicely, I was expectng this satellite to also show ethernet but its not.

 

The second problem is that it keeps going offline after about 5 minutes, I have rebooted serveral times not sure why its going offline on the app, is this because I am using the ethernet and yet the main deco unit is within close proximity to the satellite unit ?

 

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#1
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1 Reply
Re:Deco X55 Satellite going offline on the app after a few minutes
23 hours ago

  @Ray7745909 

Hi, thank you very much for the feedback.

Did this Deco also turn to flashing green when the Deco APP reported "offline"? Or did it stay on solid green all the time?

Please also help me submit the Deco APP log here:

How to submit Deco APP log

 

If possible, could you please swap the location of these two satellite Deco X50s to see whether the reported issue always follows one satellite Deco, or stays with the same location?

 

Wait for your reply.

Best regards.

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#2
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