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Deco BE25 constant Wi-fi disconnects from iPhone and laptop

Deco BE25 constant Wi-fi disconnects from iPhone and laptop

Deco BE25 constant Wi-fi disconnects from iPhone and laptop
Deco BE25 constant Wi-fi disconnects from iPhone and laptop
Saturday
Tags: #Network Connectivity
Model: Deco BE25  
Hardware Version:
Firmware Version: 1.0.20

I've been having issues with my Deco BE23s. My devices will randomly disconnect from Wi-fi up to 4-5 times per day. My iPhone for instance, disconnects randomly and it won't connect back on until I completely restart my phone. The other solution is to change the Private Wi-Fi Address from "Off" to "Fixed" or vice versa, then it'll reconnect back right away. This also happens to my Macbook after I wake it up from sleep. The Macbook will attempt to reconnect to the Wi-fi but it'll say it's connected and has no internet. The only solution for this is also the same as with the iPhone. 

 

I've noticed that it's possible that it happens if I move from floor to floor. 

 

Firmware is updated.

 

I have 3 Deco BE23.

Operation Mode: Wifi Router (but also had it on AP mode)

Fast Roaming: Disabled

Beamforming: Disabled (also had it enabled)

Channel Width for 5ghz: 160mhz (also tried changing it to 80mhz)

 

Any help would be greatly appreciated! It's been a frustrating experience.


Thank you!

 

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#1
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7 Reply
Re:Deco BE25 constant Wi-fi disconnects from iPhone and laptop
Sunday

  @onept8tee 

 

The following is taken directly from the Deco app for both Beamforming and Fast Roaming.

 

"If some devices are disconnected from the Deco network after turning on/off this feature, try forgetting the Deco network on these devices and then join the network again."

 

I would try that first and see how it goes. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Deco BE25 constant Wi-fi disconnects from iPhone and laptop
Sunday

  @HelpFixDecoApp Yeah I have done that to all of my devices. It still disconnects.

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#3
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Re:Deco BE25 constant Wi-fi disconnects from iPhone and laptop
Monday
Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Deco BE25 constant Wi-fi disconnects from iPhone and laptop
Monday

  @onept8tee 

Hi, a new firmware 1.1.0 Build 20250718 for Deco BE25 was released a few weeks ago. It has optimized the roaming performance and network stability:

Deco BE25(EU)_V1_1.1.0 Build 20250718

It is recommended to update to the latest firmware to see whether it helped.

 

Wait for your reply.

Best regards.

 

 

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#5
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Re:Deco BE25 constant Wi-fi disconnects from iPhone and laptop
23 hours ago

  @David-TP 

Sorry this is the BE23 from the US, the firmware is up-to-date.

 

I've been looking through old posts from here and Reddit and it seems like it's been happening on other Decos too. I had the M4R before and this has never happened.

 

 

This post with the Macbook sounds like my issue but their solution to use 5ghz only isn't a viable option. My Macbook takes awhile to connect back to wifi when coming from deep sleep.

https://community.tp-link.com/en/home/forum/topic/152399

 

I've also set a notification on the app to notify me when my iPhone disconnects from the wifi. When it does happen, it'll disconnect, connect, disconnect, connect at least 4-5 times all within minutes. But each time I receive the notificaation that the phone has connected back onto the network, it doesn't actually have internet access.

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#6
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Re:Deco BE25 constant Wi-fi disconnects from iPhone and laptop
15 hours ago

  @onept8tee 

Hi, the 1.1.0 version works for both the Deco BE25/Deco BE23(EU/US) versions.

The release notes mentioned the optimization of Mesh Roaming performance, which might help with your current issue.

If you'd like to wait for a while, a similar version will also be uploaded to the local site and pushed via the Deco APP.

Thank you very much.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#7
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Re:Deco BE25 constant Wi-fi disconnects from iPhone and laptop
6 hours ago

  @David-TP 

 

Thank you David, I just updated the firmware now. Fingers crossed that it solves it. Will report back just in case anyone else encounters this issue.

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#8
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