Tapo D235 package notification

Tapo D235 package notification

Tapo D235 package notification
Tapo D235 package notification
3 weeks ago - last edited Friday
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.1.19

Hello, 

 

I recently had purchased d235 and gave dialing in for the notification. Today I got a package I got the notification for the person and motion but nothing for package I had sensitivity to 8 and now just turned it up to 10. Package is still sitting in my porch in cameras view but no notification at all. 

 

I will upload the screen shot. Thank you

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#1
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1 Accepted Solution
Re:Tapo D235 package notification-Solution
3 weeks ago - last edited Friday

  @ImzKay 


For your case, we recommend reaching out to the support team directly for further investigation. Make sure to include the video of this event, and a screenshot of the playback page that shows this event, where it is tagged with motion and person detection icons, but not package detection. Contact Technical Support

 

Perhaps you can try to adjust the detection zone to full screen, see if that makes any difference.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Tapo D235 package notification-Solution
3 weeks ago - last edited Friday

  @ImzKay 


For your case, we recommend reaching out to the support team directly for further investigation. Make sure to include the video of this event, and a screenshot of the playback page that shows this event, where it is tagged with motion and person detection icons, but not package detection. Contact Technical Support

 

Perhaps you can try to adjust the detection zone to full screen, see if that makes any difference.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Tapo D235 package notification
2 weeks ago
Thank you Wayne, Really appreciate your response and input. I have reached out to them and as for now they have recommended to replace the doorbell as they believe it is the doorbell which is defective. Once the new one is received I will complete the test and also try what you have recommended if the problem still is there.
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#3
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