Cannot login into AX55 1.4.1

Cannot login into AX55 1.4.1

Cannot login into AX55 1.4.1
Cannot login into AX55 1.4.1
2025-09-10 12:15:33 - last edited 2025-09-15 06:06:30
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.4.1

Hi, from this morning I cannot login any more into the main AX55 firmware 1.4.1. I tried to reboot multiple times.

 

It gives me "operation failed" from the web interface. Same error if I try to use the tplink login. Tether login works correctly. I upgraded to 1.4.1 yesterday and I could connect to the web GUI until yesterday evening.

 

Any idea on how to solve?

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#1
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1 Accepted Solution
Re:Cannot login into AX55 1.4.1-Solution
2025-09-15 06:06:27 - last edited 2025-09-15 06:06:30

Hello @sperla ,@Giang97 &@woozle ,

We have a temporary solution for this case: Please export a new OpenVPN server configuration file and distribute this new file to clients again.

More details, please refer to Connecting to OpenVPN Server on the Archer AX53/AX55 may Cause Unstable Web Interface Logins.

 

Best Regards.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#12
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13 Reply
Re:Cannot login into AX55 1.4.1
2025-09-10 12:39:05

  @sperla 

 

Hi,

 

Have you already tried with another web browser (preferably one that you don't usually use to log into your AX55)?

 

Or if you only have one web browser installed, then delete the browser cache and after that try again to login.

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#2
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Re:Cannot login into AX55 1.4.1
2025-09-10 13:01:33
Hi, thanks. Emptied cache, tried privacy mode, Chrome and Edge. :-(
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#3
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Re:Cannot login into AX55 1.4.1
2025-09-10 17:20:34
Now it is working from local. When not working I was connected by VPN. I will further investigate.
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#4
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Re:Cannot login into AX55 1.4.1
2025-09-10 17:31:57

  @sperla same issue to me after upgrading, i cannot login via vpn as well

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#5
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Re:Cannot login into AX55 1.4.1
2025-09-10 18:39:16 - last edited 2025-09-10 18:39:42

  @Giang97 I may have found a workaround by enabling https. For now it's working.

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#6
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Re:Cannot login into AX55 1.4.1
2025-09-10 18:44:54

  @Giang97   @sperla

 

There have been comments from other users in this forum that OpenVPN ceased to allow access to local ressources after updating to the latest firmware.

 

All I can say is that OpenVPN is working fine for me on my already factory-reset AX55 with firmware version 1.4.1.

After the update to 1.4.1 I did not try OpenVPN before I reset the router, so I can't tell whether I would have faced the same problem.

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#7
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Re:Cannot login into AX55 1.4.1
2025-09-11 11:19:53 - last edited 2025-09-11 11:20:24

Hi@Giang97 & @sperla ,

Thanks for contacting our community.

 

 @sperla , Do you mean that you have enabled DoH to log in to the web UI of the Archer AX55? 

 

Our technical staff has attempted to reproduce this unexpected behavior. I'll post back here if there are any updates.

Also, if you encounter any error messages, please take screenshots and send them here.  We welcome any additional details.

 

Thank you for your patience and understanding.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#8
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Re:Cannot login into AX55 1.4.1
2025-09-11 11:41:29

  @Joseph-TP not DOH, just the use of https for the web interface into the system/management section.

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#9
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Re:Cannot login into AX55 1.4.1
2025-09-11 12:01:46

  @Joseph-TP 

I think my case is the same as Sperla. I am at another place using VPN s2s to connect to my home network. And the issue routers location are at my home. Before the upgrade, i can access the routers through http. But not now, after the upgrading. The error message is operation failed and it's back to the login page.

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#10
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Re:Cannot login into AX55 1.4.1
2025-09-12 09:31:29

  @sperla ,

Thanks for your reply.

Our technical staff is currently trying to reproduce this unexpected behavior. I will post back here if I have any updates.

Thanks for your patience and support.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#11
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