Not working properly

Not working properly

Not working properly
Not working properly
2025-09-10 19:28:33 - last edited 2025-10-20 11:36:49
Model: TC40  
Hardware Version:
Firmware Version:

Camera I set up when i arrive home or if I go check later on is facing down and not recording nothing

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Re:Not working properly -Solution
2025-09-11 09:34:46 - last edited 2025-10-20 11:36:49

  @Cr1st1ano 

 

Please share more details of your case. Do you mean the camera doesn't record videos when you're not at home?

 

Does the camera have a microSD card? Or do you have a Tapo Care subscription for it? Based on the different video storage paths, you can refer to the corresponding articles below for troubleshooting.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Not working properly -Solution
2025-09-11 09:34:46 - last edited 2025-10-20 11:36:49

  @Cr1st1ano 

 

Please share more details of your case. Do you mean the camera doesn't record videos when you're not at home?

 

Does the camera have a microSD card? Or do you have a Tapo Care subscription for it? Based on the different video storage paths, you can refer to the corresponding articles below for troubleshooting.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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