can't get IPVanish VPN setup to work with my deco 6e

freddy09

2025-09-13 02:54:32 - last edited 3 weeks ago

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Registered: 2025-09-13

can't get IPVanish VPN setup to work with my deco 6e

2025-09-13 02:54:32 - last edited 3 weeks ago

Model: Deco XE75

Hardware Version: V1

Firmware Version: 1.2.14

I setup IPVanish on on the deco app using the login info, but the VPN status stays as connecting. I tried opening up port 443 and 1194. Also tried changing DNS to 8888/8844 and still have same issue. VPN works fine on each individual device.

user.err : [openvpn]: TLS Error: TLS handshake failed Fri Sep 12 14:20:07 2025 daemon.err nrd[13409]: steeralgFindBestAPCallback: iterate BSS APId 0 ChanId 2 ESSId 0 targetBand(0) != measuredBss->band(1) Fri Sep 12 14:20:08 2025 user.err : [openvpn]: OpenSSL: error:14090086:lib(20):func(144):reason(134) Fri Sep 12 14:20:08 2025 user.err : [openvpn]: TLS_ERROR: BIO read tls_read_plaintext error Fri Sep 12 14:20:08 2025 user.err : [openvpn]: TLS Error: TLS object -> incoming plaintext read error

1 Accepted Solution

David-TP

2025-09-30 10:02:43 - last edited 3 weeks ago

Posts: 16515

Helpful: 2375

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Re:can't get IPVanish VPN setup to work with my deco 6e -Solution

2025-09-30 10:02:43 - last edited 3 weeks ago

@freddy09

Hi, thank you very much for your time and patience.

If you're still having the reported issue, please send an email to forumsupport.usa@tp-link.com with the following details:

Subject: [Forum Escalation][ID 841352] Deco XE75 can't connect to IPVanish Server

Thread URL: https://community.tp-link.com/us/smart-home/threads/topic/828308

Model&Version: Deco XE75-1.2.14

Description:https://community.tp-link.com/en/home/forum/topic/841352

Any Other Relevant Information:

A copy of the IPVanish VPN Client Config file
A copy of the web UI system log-Deco web interface login

Please disable "VPN Client" first, then restart Deco XE75 once. After that, please enable VPN Client again and upload the config file. Then save the system logs when VPN Client status reported "Connecting" again.

Thanks a lot.

Best regards.

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