Archer VR2800 won't connect to Plusnet full fibre

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Archer VR2800 won't connect to Plusnet full fibre

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Archer VR2800 won't connect to Plusnet full fibre
Archer VR2800 won't connect to Plusnet full fibre
2025-09-16 15:52:58 - last edited 2025-09-16 17:14:59
Model: Archer VR2800  
Hardware Version: V1
Firmware Version: 0.8.0 0.9.1 v006c.0 Build 220512 Rel.41022n

I have just upgraded to full fibre and set the parameters for the WAN interface as recommended but the router won't connect failing as follows:

 

 

2016-01-01 00:16:02 [5] System: EWAN link up 1000 mbps
2016-01-01 00:16:07 [6] PPP: sent [PADT session is 0]
2016-01-01 00:16:07 [6] PPP: sent [PADI Host-Uniq(0x00000d70)]
2016-01-01 00:16:12 [6] PPP: sent [PADI Host-Uniq(0x00000d70)]
2016-01-01 00:16:22 [6] PPP: sent [PADI Host-Uniq(0x00000d70)]
2016-01-01 00:16:42 [4] PPP: Timeout waiting for PADO packets
2016-01-01 00:16:42 [3] PPP: Unable to complete PPPoE Discovery
2016-01-01 00:16:42 [4] PPP: Connect script failed
 

The WAN port is set up as recommended with my username/password, PPPoE, VLAN 101 everything else is auto/default.

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Re:Archer VR2800 won't connect to Plusnet full fibre-Solution
2025-09-16 17:14:54 - last edited 2025-09-16 17:14:59

  @David_R 

For reference I found the problem, you have to manually set the authentication type to CHAP and disable VLAN mode.   

 

Completely different from the official instructions on PlusNet's website. 

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Re:Archer VR2800 won't connect to Plusnet full fibre-Solution
2025-09-16 17:14:54 - last edited 2025-09-16 17:14:59

  @David_R 

For reference I found the problem, you have to manually set the authentication type to CHAP and disable VLAN mode.   

 

Completely different from the official instructions on PlusNet's website. 

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Re:Archer VR2800 won't connect to Plusnet full fibre
2025-09-18 11:01:46

  @David_R ,

Thanks for your sharing, this experience will be helpful to other users.

Please feel free to contact us if you have further questions.heart

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