Archer VR2800 won't connect to Plusnet full fibre

Archer VR2800 won't connect to Plusnet full fibre

Archer VR2800 won't connect to Plusnet full fibre
Archer VR2800 won't connect to Plusnet full fibre
Tuesday - last edited Tuesday
Model: Archer VR2800  
Hardware Version: V1
Firmware Version: 0.8.0 0.9.1 v006c.0 Build 220512 Rel.41022n

I have just upgraded to full fibre and set the parameters for the WAN interface as recommended but the router won't connect failing as follows:

 

 

2016-01-01 00:16:02 [5] System: EWAN link up 1000 mbps
2016-01-01 00:16:07 [6] PPP: sent [PADT session is 0]
2016-01-01 00:16:07 [6] PPP: sent [PADI Host-Uniq(0x00000d70)]
2016-01-01 00:16:12 [6] PPP: sent [PADI Host-Uniq(0x00000d70)]
2016-01-01 00:16:22 [6] PPP: sent [PADI Host-Uniq(0x00000d70)]
2016-01-01 00:16:42 [4] PPP: Timeout waiting for PADO packets
2016-01-01 00:16:42 [3] PPP: Unable to complete PPPoE Discovery
2016-01-01 00:16:42 [4] PPP: Connect script failed
 

The WAN port is set up as recommended with my username/password, PPPoE, VLAN 101 everything else is auto/default.

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Re:Archer VR2800 won't connect to Plusnet full fibre-Solution
Tuesday - last edited Tuesday

  @David_R 

For reference I found the problem, you have to manually set the authentication type to CHAP and disable VLAN mode.   

 

Completely different from the official instructions on PlusNet's website. 

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Re:Archer VR2800 won't connect to Plusnet full fibre-Solution
Tuesday - last edited Tuesday

  @David_R 

For reference I found the problem, you have to manually set the authentication type to CHAP and disable VLAN mode.   

 

Completely different from the official instructions on PlusNet's website. 

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Re:Archer VR2800 won't connect to Plusnet full fibre
Thursday

  @David_R ,

Thanks for your sharing, this experience will be helpful to other users.

Please feel free to contact us if you have further questions.heart

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