My TPA VOIP does not function properly with my new router
Hi, I have changed my In-Laws Telstra router to a TP-LINK Archer VX1800v router.
The VOIP is a Telstra Priority Assistance (TPA) phone.
My new provider Aussie Broadband assisted with the setup of the modem and connection of the existing VOIP TPA phone, it worked when it was first set up but now the phone is not functioning properly, the phone does not ring ie. you can't hear it when you call the number.
Can someone please shed some light on how to fix this issue.
Thanks
Hoffa
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Hi @Hoffa ,
For your case, please try the suggestions of What Should I Do If Incoming Calls Ring Only Once/Twice on Archer VX1800v
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@Hoffa ,
Welcome to our community.
If you get trouble receiving calls when connect to the TP-Link VoIP modem router, please review the troubleshooting steps of Unable to receive calls via Telephony service with TP-Link Telephony modem router.
If the troubleshooting steps can’t fix the problem, please reply here and provide us the following information.
- Hardware version and firmware version of your TP-Link device: How to find the hardware and firmware version of my TP-Link device
- The model number of your DECT phone;
- The result of each above troubleshooting steps.
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Hi @Hoffa ,
For your case, please try the suggestions of What Should I Do If Incoming Calls Ring Only Once/Twice on Archer VX1800v
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