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Home shield - broken parental controls
Home shield - broken parental controls
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Registered: 2021-06-21
2025-09-25 19:52:39 - last edited 2 weeks ago
Posts: 4
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Registered: 2021-06-21
Home shield - broken parental controls
2025-09-25 19:52:39 - last edited 2 weeks ago
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#Parental Control
Hello!
ive just subscribed to your home shield service. Now I can't seem to create or remove or edit parental profiles. Getting errors like failed to save information or cannot create profile etc etc.
any help would be appreciated.
#1
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2025-09-26 03:04:09 - last edited 2 weeks ago
Posts: 16455
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Re:Home shield - broken parental controls -Solution
2025-09-26 03:04:09 - last edited 2 weeks ago
Hi, I don't have other suggestions either.
Please make sure to help me submit the Deco APP log.
I'll also follow up on your case via email and ask the senior engineer for further assistance.
Thank you very much.
Best regards.
▶Check What's Currently Going on With Deco
▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection
▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience
▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security
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Re:Home shield - broken parental controls
2025-09-26 01:32:26
Could you please refer to this link to help me submit the Deco APP log:
Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode?
https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Posts: 16455
Helpful: 2360
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Registered: 2020-04-14
2025-09-26 03:04:09 - last edited 2 weeks ago
Posts: 16455
Helpful: 2360
Solutions: 2520
Stories: 9
Registered: 2020-04-14
Re:Home shield - broken parental controls -Solution
2025-09-26 03:04:09 - last edited 2 weeks ago
Hi, I don't have other suggestions either.
Please make sure to help me submit the Deco APP log.
I'll also follow up on your case via email and ask the senior engineer for further assistance.
Thank you very much.
Best regards.
▶Check What's Currently Going on With Deco
▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection
▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience
▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security
▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More
Try to leave a Message if urgent help is required.
Recommended Solution
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
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Re:Home shield - broken parental controls
2025-09-26 05:07:23
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#4
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2025-09-25 19:52:39 - last edited 2 weeks ago
Posts: 4
Helpful: 4
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Registered: 2021-06-21
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