Deco BE65 Network stability issues.
Hi all,
since the last firmware update (two weeks ago) I've run into some stability issues, e.g. Decos disconnecting randomly and coming back online a few minutes later. Sometimes just one node, sometimes all of them.
I'm running a BE65 V2 as my main router and all Decos BE65 (V1 and V2) are wired. When everything's back up, no issues or weird connection tree.
Tried turning off Fast Roaming and MLO, rebooting everything (including modem and switch) etc.
What could be causing this issue?
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Thanks for reaching out. I understand that since your last firmware update, your Deco Mesh system (with all units wired) has started experiencing random disconnections, where sometimes just one node or all nodes go offline and then recover after a few minutes.
Here are some troubleshooting steps to help address unstable connections and random dropouts on your Deco Mesh system:
Main Deco unstable/dropping issues:
1. Ensure the Ethernet cables are securely connected and consider replacing any older cables with new, certified ones.
2. In the Deco app, go to MORE > Internet Connection > IPv4 > DNS Address, and set the DNS servers to 8.8.8.8 and 1.1.1.1 for improved stability.
3. Try cloning the MAC address of your previous router or PC. For instructions, refer to this FAQ: https://www.tp-link.com/en/support/faq/2925/
Satellite Deco unstable/dropping issues:
1. Make sure all Deco units are placed in open areas, not inside cabinets, shelves, or corners.
2. Move satellite units closer to the main Deco to ensure the backhaul signal strength is at least 2 out of 3 bars.
3. Temporarily disconnect any Ethernet cables from satellite units to see if this resolves the issue.
4. In the Deco app, go to MORE > ECO Mode (if available) and ensure ECO Mode is turned off.
Client devices unstable/dropping issues (when Deco units show green lights):
1. For mobile devices (laptops, PCs, phones, tablets):
• In the client list section of the Deco app, select your device and confirm that 'Speed Limit' is disabled and 'Mesh' and 'Connection Preference' are set to default (Mesh ON, Connection Preference AUTO).
• Check the Parental Control section to ensure your devices are not restricted by any profiles.
• Make sure your devices are connected to the nearest Deco unit with a strong signal and are using the 5GHz or 6GHz band for better performance. Try toggling Wi-Fi off and back on to reconnect.
2. For 2.4GHz IoT devices:
• [Available on some Wi-Fi 7 models] In the Deco app, go to MORE > Wi-Fi Settings > Advanced and set the 2.4GHz Channel Width to 20MHz. Also, select 'High Capacity' mode under More > Advanced > Wireless Network Mode to reduce congestion.
• Use the Network Optimization tool in the Deco app to automatically optimize your Wi-Fi channels.
• If you have many Deco units and IoT devices, try powering off some devices temporarily to see if stability improves.
If you have tried these steps and the issue persists, please contact TP-Link support and provide details about the troubleshooting steps you have already taken. This will help us assist you more efficiently.
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- Report Inappropriate Content
Thanks for reaching out. I understand that since your last firmware update, your Deco Mesh system (with all units wired) has started experiencing random disconnections, where sometimes just one node or all nodes go offline and then recover after a few minutes.
Here are some troubleshooting steps to help address unstable connections and random dropouts on your Deco Mesh system:
Main Deco unstable/dropping issues:
1. Ensure the Ethernet cables are securely connected and consider replacing any older cables with new, certified ones.
2. In the Deco app, go to MORE > Internet Connection > IPv4 > DNS Address, and set the DNS servers to 8.8.8.8 and 1.1.1.1 for improved stability.
3. Try cloning the MAC address of your previous router or PC. For instructions, refer to this FAQ: https://www.tp-link.com/en/support/faq/2925/
Satellite Deco unstable/dropping issues:
1. Make sure all Deco units are placed in open areas, not inside cabinets, shelves, or corners.
2. Move satellite units closer to the main Deco to ensure the backhaul signal strength is at least 2 out of 3 bars.
3. Temporarily disconnect any Ethernet cables from satellite units to see if this resolves the issue.
4. In the Deco app, go to MORE > ECO Mode (if available) and ensure ECO Mode is turned off.
Client devices unstable/dropping issues (when Deco units show green lights):
1. For mobile devices (laptops, PCs, phones, tablets):
• In the client list section of the Deco app, select your device and confirm that 'Speed Limit' is disabled and 'Mesh' and 'Connection Preference' are set to default (Mesh ON, Connection Preference AUTO).
• Check the Parental Control section to ensure your devices are not restricted by any profiles.
• Make sure your devices are connected to the nearest Deco unit with a strong signal and are using the 5GHz or 6GHz band for better performance. Try toggling Wi-Fi off and back on to reconnect.
2. For 2.4GHz IoT devices:
• [Available on some Wi-Fi 7 models] In the Deco app, go to MORE > Wi-Fi Settings > Advanced and set the 2.4GHz Channel Width to 20MHz. Also, select 'High Capacity' mode under More > Advanced > Wireless Network Mode to reduce congestion.
• Use the Network Optimization tool in the Deco app to automatically optimize your Wi-Fi channels.
• If you have many Deco units and IoT devices, try powering off some devices temporarily to see if stability improves.
If you have tried these steps and the issue persists, please contact TP-Link support and provide details about the troubleshooting steps you have already taken. This will help us assist you more efficiently.
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