Deco's online but offline in app
After the last firmware updates of my Deco X50-5G and 3x Deco X50 i have the following problem.
The 3x Deco (1 wired connected to Deco X50-5G) are coming up in the app as not connected. But on all 3 the green light is on. So connected.
I have made al units powerless and restarted them but no avail. Deleted the app en reinstalled it.
Firmwares:
X50: 1.71 build 25080612 rel. 70421
X50-5G: 1.3.0 build 20250724 rel. 41491
What is the solution?
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This is a display issue between the deco app and the firmware
Could you please help me submit the Deco APP log here:How to submit Deco APP log
Once the log is submitted can you respond to this post with your TKID number thanks
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If everything is working correctly you should have received an email with the TKID number in the subject. If not no worries one of the staff members should be able to look it up.
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Thank you again.
I have send in the records twice but I'm not receiving an email. Also checked spam box.
Checked account email and that's correct.
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Have you or someone else have the chance to link my reports to this thread? The problems are still there and are getting bigger in the form that de Deco's now also are offline physical with the red light blinking. But still send out a wifi signal. But it is completely annoying because devices keep connecting and disconnecting.
After restart it works (in app still offline, but green light on the Deco's) for a time and then they go out again.
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