Deco's online but offline in app

Deco's online but offline in app

Deco's online but offline in app
Deco's online but offline in app
Saturday
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.71 build 25080612 rel. 70421

After the last firmware updates of my Deco X50-5G and 3x Deco X50 i have the following problem.

 

The 3x Deco (1 wired connected to Deco X50-5G) are coming up in the app as not connected. But on all 3 the green light is on. So connected. 

 

I have made al units powerless and restarted them but no avail. Deleted the app en reinstalled it. 

 

Firmwares:

X50: 1.71 build 25080612 rel. 70421

X50-5G: 1.3.0 build 20250724 rel. 41491

 

What is the solution? 

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#1
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6 Reply
Re:Deco's online but offline in app
Sunday

  @Mackan 

 

This is a display issue between the deco app and the firmware 

 

Could you please help me submit the Deco APP log here:How to submit Deco APP log

 

Once the log is submitted can you respond to this post with your TKID number thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Deco's online but offline in app
Sunday

  @HelpFixDecoApp

 

Thank you for the help. I have submitted the records but where can I find the TKID?

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#3
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Re:Deco's online but offline in app
Sunday

  @Mackan 

 

If everything is working correctly you should have received an email with the TKID number in the subject. If not no worries one of the staff members should be able to look it up. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Deco's online but offline in app
Sunday

  @HelpFixDecoApp 

 

Thank you again.

 

I have send in the records twice but I'm not receiving an email. Also checked spam box. 

 

Checked account email and that's correct. 

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#5
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Re:Deco's online but offline in app
Yesterday - last edited Yesterday

@HelpFixDecoApp 

 

Have you or someone else have the chance to link my reports to this thread? The problems are still there and are getting bigger in the form that de Deco's now also are offline physical with the red light blinking. But still send out a wifi signal. But it is completely annoying because devices keep connecting and disconnecting.

 

After restart it works (in app still offline, but green light on the Deco's) for a time and then they go out again. 

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#6
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Re:Deco's online but offline in app
Yesterday

  @Mackan 

 

So I don't see the reports because I don't work for tp-link @David-TP should be able to find them once he is back.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#7
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