@HelpFixDecoApp

Thank you for the help. I have submitted the records but where can I find the TKID?

  @HelpFixDecoApp 

Thank you again.

I have send in the records twice but I'm not receiving an email. Also checked spam box. 

Checked account email and that's correct. 

@HelpFixDecoApp 

Have you or someone else have the chance to link my reports to this thread? The problems are still there and are getting bigger in the form that de Deco's now also are offline physical with the red light blinking. But still send out a wifi signal. But it is completely annoying because devices keep connecting and disconnecting.

After restart it works (in app still offline, but green light on the Deco's) for a time and then they go out again. 

  @David-TP 

Thank you for your message and support.

But after contact with tech support we came to the conclusion that the problem was persistent and not solvable in a normal time. 

I have then decided to return the complete TP Link infrastructure to the seller. All returns have been handled. 

In the meantime I'm using the 5G modem/ router supplied by the 5G operator. That's a Zyxel NR5307.

I'm blown away by the difference in performance and stability. The Deco X50 5G would need a manual restart minimum 2x day because of issues. The Zyxel only did a auto reconnect once in 4 weeks of use!

So I'm sorry to say that I'm not using the Deco X50 series anymore. We're expecting fibre-optic internet in a couple of months and the company we choose is using AVM Fritzbox so we'll be going for the AVM Fritzbox Mesh etc. This because I don't want to experience the problems we had with Deco X50. The X50-5G has been a troubled device from the start with little to no support. 

I don't expect us to return to TP Link devices in the future. 

But that said thank you and your colleagues again for the help.