Battery not charging

Battery not charging

Battery not charging
Battery not charging
2025-10-06 14:43:45 - last edited Friday
Tags: #Faulty
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.2.2

Hi I have a doorbell D230S1 model and the battery is not charging up. Yesterday I put it on charge as the app stated it was at 18%, the orange led is lit up, i left it on charge for 14 hours and the led was still orange. I put the battery back on the doorbell last night and have checked today and now the app says that the battery is now at 8%. Its on the latest firmware and I purchased the doorbell from your amazon store in march this year.

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1 Accepted Solution
Re:Battery not charging-Solution
3 weeks ago - last edited Friday

  @Scooterist007 

 

Make sure the USB charger is a 5V output. Change a new battery if you have one, check if it works well with the doorbell. 

 

For your case, it is likely a hardware issue with the battery, i would recommend reaching out to the local support team for assistance. Contact Technical Support

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Battery not charging-Solution
3 weeks ago - last edited Friday

  @Scooterist007 

 

Make sure the USB charger is a 5V output. Change a new battery if you have one, check if it works well with the doorbell. 

 

For your case, it is likely a hardware issue with the battery, i would recommend reaching out to the local support team for assistance. Contact Technical Support

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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