That sounds frustrating, especially since the issue has been there from day one. It might not always be the router itself causing the dropouts, so it’s worth checking a few things. Try connecting a device directly to your modem (bypassing the BE550) to see if the connection remains stable. If you still notice interruptions, that would point to a possible issue with your internet service rather than the router. If the direct connection is stable, then it’s good to check a few settings on the BE550 make sure you’re running the latest firmware (which you mentioned you are), disable any custom DNS or security filtering features temporarily to test, try changing the wireless channel or using a fixed channel instead of Auto. Also, if you can, check the system log on the router right after a dropout happens - it can give some clues about whether the WAN link is disconnecting or if it’s only the wireless that’s dropping

Hello @Andy____ ,

Thanks for contacting our community.

May I know if your network topology diagram is as follows:

ISP device—BE550)))((( client devices

(Note: — stands for wired connection,)))((( stands for wireless connection )

As Vendex suggested, have you checked the connectivity by directly connecting a wired PC or another router to the ISP device? Please remove the BE550, and use the same Ethernet cable between the ISP device and the tested PC or router.

When the network drops, what is the LED status? Is there any error message? Please take a screenshot with the error message and send it here.

In addition, who is your ISP? What model is your ISP device? I mean the device in front of the BE550.

If it is the unstable WAN connection, please try to change the DNS Server of the Router.

Log in to the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, and change the two DNS Servers to 8.8.8.8 and 8.8.4.4, How to Change the DNS servers on the wireless router and DSL modem router (New UI)?