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Problem with deco x3000 5g. Network disconnect once per day

Problem with deco x3000 5g. Network disconnect once per day

Problem with deco x3000 5g. Network disconnect once per day
Problem with deco x3000 5g. Network disconnect once per day
2 weeks ago - last edited 2 weeks ago
Tags: #Network Connectivity
Model: Deco X50-5G  
Hardware Version: V2
Firmware Version: 1.1.0 Build 20250719 Rel. 59911

My deco x3000 disconnects from the 5g network at least once a day. It is in Spain and it is with the DIGI network. It loses the network but there is still a wifi connection. It's only fixed if I restart. I have written down the firmware version. On a mobile and on an Archer MR550 4g+ it works without problem. It's a desperation because I don't know what more tests I can do. I leave you some screenshots:
 

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#1
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4 Reply
Re:Problem with deco x3000 5g. Network disconnect once per day
2 weeks ago - last edited 2 weeks ago

  @ivankamikaze 

Hi, thank you very much for the message.

I'd like to follow up on your case via email and forward it to the senior engineer for further assistance.

At the same time, could you please help me check the following details:

  • Would it improve the mobile stability if we set the "Network Mode" to "4G only"?
  • Would Deco X300-5G turn red during the disconnection?
  • Could you please help me save a copy of the web UI system log when the 5G dropped out again? (Please save the system log before restarting the router.)

Deco web interface login

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Problem with deco x3000 5g. Network disconnect once per day
a week ago

  @David-TP 

 

They have sent me a firmware by email and I have installed it but the incident continues. Before in the isp it put "null_init" and now it says "DIGI" but the problem of red light and disconnections continues.

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#3
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Re:Problem with deco x3000 5g. Network disconnect once per day
a week ago
Nothing???
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#4
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Re:Problem with deco x3000 5g. Network disconnect once per day
9 hours ago

  @ivankamikaze 

Hi, thank you very much for your time and patience.

Please try to leave me a message in case I missed you again.

 

Have you also updated the support ticket #TKID251045118, as the beta firmware didn't completely fix the issue? I didn't have other suggestions either, and we will need further assistance from the senior engineers.

Thanks a lot.

Best regards.

 

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#5
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Replies: 4

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