Any member of the support team going to do anything about this or shall we all sit in the dark and stay silent.

Hello anybody there?

Can you at least confirm this is a genuine firmware that you released through the routers own update function or through Tether?.

And if so would you please list it on the support page for the AX73's.

  @Joseph-TP 

Hi Joseph & thx for replying at last,

The problem with Tether is it will only accept a 25 character password from the router, as I've got a few of your routers laying around another AX model not a 73 Tether still accepts a 32 character password when using Tether with it, which is why I'm questioning why the 717 ending FW isn't listed on the support page as it arrived through Tether in the first place.

The phone is the same phone that worked ok with the AX73 up until the FW update and still works with the different router so it's not the phone and the only bad boy is the AX73, I'd rather not go into exact models other than the AX73 V2 atm which is the problem child as the lack of the FW being on the support page doesn't inspire me that this is one of your FW's for the router or that it was pulled shortly afterwards aka removed as faulty, as it has also locked me out of being able to roll back the FW I'm reaching out to you to establish if this new FW is actually yours.

The fix list which hasn't fixed anything is...

Full factory reset

Full reconfig i.e no backup used

At least one update to Tether was used since the FW update & has made no difference with the AX73, I don't get an error as such it just rejects the password and offers me the option to retry which ends up an endless cycle of the password is wrong, however working back it accepts a 25 character ok.

I would've normally reflashed the FW but that isn't an option atm and I also suspect the FW didn't hit the router properly through the app.

Thank You.