Wifi Access Control missing in App / Security

Wifi Access Control missing in App / Security

Wifi Access Control missing in App / Security
Wifi Access Control missing in App / Security
a week ago - last edited a week ago
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.3.0 build 20240830 Release 50008

i used to have the Wifi access control and enabled my Deco X60 system too "Allow list mode" but i can no longer see the Wifi Access Control button in the security tab on my iOS app (version 3.10.8), how can i now add devices to the allow list ?

 

this is the button i mean, shown on this support page, i had this previously but now its gone
https://www.tp-link.com/uk/support/faq/3833/

 

i have logged out, deleted the app, reinstalled and logged back in 

 

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#1
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2 Accepted Solutions
Re:Wifi Access Control missing in App / Security-Solution
a week ago - last edited a week ago

  @Deejc 

Thanks, the log has been received.

By the way, have you tried to power-restart the whole Mesh network once?

Currently, can you connect new devices to the Deco WiFi if there is no longer an "Allow List"?

 

Wait for your reply.

Best regards.

 

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#5
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Re:Wifi Access Control missing in App / Security-Solution
a week ago - last edited a week ago
restarted all decos from the app and its back! i dont know why i hadnt tried that first.. turn it off and on again….
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#7
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6 Reply
Re:Wifi Access Control missing in App / Security
a week ago

  @Deejc 

 

Yeah thats not supposed to happen...

 

Could you please also help me submit the Deco APP log here:

How to submit Deco APP log

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Wifi Access Control missing in App / Security
a week ago

  @Deejc 

Hi, thank you very much for the feedback.

Do you have other Deco models in the Mesh network?

Under Deco App>More, can you find "WiFi Access Control" or "Block List"?

Please also remember to submit the Deco App log.

Best regards.

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#3
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Re:Wifi Access Control missing in App / Security
a week ago

  @David-TP 

only 3 X60 in the network

i can only see a blue button "Block List" at the top

logs just submitted 

thanks 

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#4
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Re:Wifi Access Control missing in App / Security-Solution
a week ago - last edited a week ago

  @Deejc 

Thanks, the log has been received.

By the way, have you tried to power-restart the whole Mesh network once?

Currently, can you connect new devices to the Deco WiFi if there is no longer an "Allow List"?

 

Wait for your reply.

Best regards.

 

Recommended Solution
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#5
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Re:Wifi Access Control missing in App / Security
a week ago - last edited a week ago

  @David-TP 

i havent, i will try, do you mean reboot from in the app or remove power from each unit

im  not sure about adding devices as none have tried to connect or i didnt get notified 

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#6
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Re:Wifi Access Control missing in App / Security-Solution
a week ago - last edited a week ago
restarted all decos from the app and its back! i dont know why i hadnt tried that first.. turn it off and on again….
Recommended Solution
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  1  
#7
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