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Deco X80 - IoT network isn't stable and devices gets continually disconnected.

Deco X80 - IoT network isn't stable and devices gets continually disconnected.

Deco X80 - IoT network isn't stable and devices gets continually disconnected.
Deco X80 - IoT network isn't stable and devices gets continually disconnected.
3 weeks ago
Tags: #Network Connectivity #Roaming
Model: Deco X80  
Hardware Version:
Firmware Version: 1.2.2

I've got two Deco X80 at my home. One of them connected through ethernet and the other though wireless back haul.

Two SSIDs enabled. One for PCs, smartphones, Connected TVs, Chromecast. And the other for SSiD for my IOT devices, mostly Sonoff switches, and Ezviz cameras. There are 30 devices connected in total. 

The thing is that the Sonoff devices gets randomly disconnected. 

I already disabled fast roaming and tested to change place the remote X80 is installed.

 

At this point I'm very disappointed of X80 stability. Is there anything to so to fix the issue?. A new firmware taj maybe allows me to create different SSIDs for my IOT network? .

 

 

Hope you can help me.

Regards. 

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#1
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3 Reply
Re:Deco X80 - IoT network isn't stable and devices gets continually disconnected.
3 weeks ago

  @Fabiab 

Hi, welcome to the community.

May I know how long you have had the Deco X80?

How many Sonoff devices do you have？

 

When they are disconnected, will the connection restore automatically within a few seconds/minutes?

How often would the Sonoff switches drop out?

 

At the same time, I'd like to follow up on your case via email and consult the senior engineer for further assistance.

Please check whether you can receive my email.

Thank you very much.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Deco X80 - IoT network isn't stable and devices gets continually disconnected.
2 weeks ago

  @David-TP 

 

Hi David, thanks for your quick reply. My answers below:

 

 

May I know how long you have had the Deco X80?

 

F: arround 17mts. With walls in the middle. Both are inside my home. 

 

 

How many Sonoff devices do you have？

 

F:11

 

 

When they are disconnected, will the connection restore automatically within a few seconds/minutes?

 

F: after the Sonoff gets disconnected, it takes several minutes to connect again. And sometimes it didn't connect again and I've to reset them to connect again.

Some other times I've to restart the entire network to make them connect again. 

 

How often would the Sonoff switches drop out?

 

F: daily. And randomly 

 

The issue is that I see them connected to the deco device. But when I try to toggle them through Home Assistant it appears disconnected and the sonoff devices are blinking the connection status led, indicating that they are not connected. 

 

 

 

 

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#3
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Re:Deco X80 - IoT network isn't stable and devices gets continually disconnected.
2 weeks ago

  @FabianB 

Hi, thank you very much for the update.

I've forwarded your case to the senior engineer for further assistance. Please check the email for more suggestions later.

By the way, I see the Deco has a 2-year warranty in Argentina. In case there isn't a quick solution, it is also suggested to contact the support center to make sure the Deco is still under warranty and confirm the replacement can be a backup workaround.

Thanks a lot.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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