Wifi setup missing after adding newer main deco

Wifi setup missing after adding newer main deco

23 Reply
Re:Wifi setup missing after adding newer main deco
a week ago

  @David-TP 

 

There are 3 people here with the same problem - is this now a confirmed bug? Things in common seem to be moving from an old M4 system to a M4 satellite and newer main Deco mix. 

 

Is there a solution without wiping the whole network? Will that even fix it or is the problem just having such a mix of old and new hardware?

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#22
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Re:Wifi setup missing after adding newer main deco
a week ago - last edited a week ago

 

I performed a full factory reset on all my Deco units, and that fixed the issue. The Wi-Fi configuration now appears properly in the Deco app and I can edit it normally.

 

Before doing the reset, I also tried accessing the Web UI (192.168.x.x). The SSID and password displayed there were correct, but I wasn’t able to configure anything from that interface. So from my point of view, the new main Deco (BE22 in my case) did copy the network settings correctly at the embedded/firmware level, but the synchronization with the Deco mobile app wasn’t working. Hopefully this gives some clues to help identify the root cause.

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#23
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Re:Wifi setup missing after adding newer main deco
a week ago

  @PaulWh 

@henry442 

 

Hi, yes, the senior engineers have been notified about this issue, and they're analyzing the App logs and trying to reproduce this issue in the lab.

If there is any further improvement, I'll update this post as soon as possible.

Thank you very much.

Best regards.

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#24
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