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Network Stability

Network Stability

Network Stability
Network Stability
Sunday
Tags: #Network Connectivity
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.2.10 build 20241105 Rel 40010

Hi guys! I'm having issues with my wi-fi network stability. I can't have my network stable for more than 20 mins, then I suffer rebooting the network several times until have it up again. This how my network is configured:

 

Type of Deco devices: (3 x Deco 20X ) + (2 x Deco 50X )

Main Deco: Deco X20 (To use a Deco X20 as main deco was recommended by TP-Link Support but I tested using the X50 as main Deco with same result)

 

Advance Option:

Operation Mode: Access Point (I also tried as Router modem but no changes on Stability)

Main Deco is connected to my service provider router using cable

Fast Roaming: disabled

Beamforming: disabled

Wi-Fi Settings: 2.4 GHz & 5 GHz Network

Firmware Versions

Deco X20: 1.5.3 Build 20231226 Rel 71315

Deco X50: 1.2.10 build 20241105 Rel 40010

Environment:

Deco devices are on the 1st and 2nd floor of my house.

My network is 100% Wi-Fi, no network wire between Decos

No detected/evident interferences between Decos

All devices on my network see strong or at least medium strength signal.

Issue:

My Wi-Fi randomly drop devices and checking the network status on the app I always find random Deco devices offline

From time to time, my network gets intermittent, slow and/or with no connectivity. The only way I have to get everything working again is to reboot the entire network

The issues started around 3 weeks ago without any apparent issue (I didn’t change anything). Before that, everything was working great

 

 

Could you please help me to fix the issue? Am I doing something wrong? I'll appreciate any assistance I'm getting crazy trying to fix the issue!!

 

 

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#1
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5 Reply
Re:Network Stability
Monday

  @German_Soler 

 

Thanks for reaching out. I understand that your Deco Mesh network is experiencing random Wi-Fi drops, with devices going offline unpredictably and the network becoming intermittent or unresponsive, requiring frequent reboots. This issue started recently, and you've already tried changing main Deco units, operation modes, and disabling Fast Roaming and Beamforming, but the problem persists.

Here are some targeted troubleshooting steps to help resolve unstable or dropping connections on your Deco Mesh system:

Main Deco Unstable/Dropping:
1. Ensure the Ethernet cable connecting your main Deco to the provider router is secure and in good condition. Try replacing it with a new cable if possible.
2. In the Deco app, go to MORE > Internet Connection > IPv4 > DNS Address and set the DNS servers to 8.8.8.8 and 1.1.1.1.
3. Try cloning the MAC address of your PC or previous router to the Deco (see this FAQ for guidance: https://www.tp-link.com/en/support/faq/2925/).

Satellite Deco Unstable/Dropping:
1. Make sure all Deco units are placed in open areas, not inside cabinets, shelves, or corners.
2. Move satellite units closer to the main Deco to ensure strong backhaul signal (aim for at least 2 out of 3 bars).
3. Temporarily disconnect any Ethernet cables from satellite units to see if this improves stability.
4. In the Deco app, go to MORE > ECO Mode (if available) and ensure ECO Mode is turned off.

Client Devices Unstable/Dropping (while Deco LEDs are green):
1. For mobile devices (laptops, phones, tablets):
   • In the Deco app's client list, select your device and ensure 'Speed Limit' is disabled, 'Mesh' is ON, and 'Connection Preference' is set to AUTO.
   • Check the Parental Control section to make sure your devices are not restricted by any profiles.
   • Make sure your devices are connected to the nearest Deco with a strong signal, and try to use the 5GHz band for better performance. Toggle Wi-Fi off and on to reconnect.
2. For 2.4GHz IoT devices:
   • [If available on your model] In the Deco app, go to MORE > Wi-Fi Settings > Advanced and set 2.4GHz Channel Width to 20MHz. Also, go to More > Advanced > Wireless Network Mode and select 'High Capacity' mode.
   • Use the 'Network Optimization' tool in the Deco app to optimize your Wi-Fi channels.
   • If you have many Deco units and IoT devices, try powering off some units/devices to see if stability improves.

If you have already tried these steps and the problem continues, please contact TP-Link support and provide the results of the above troubleshooting for further assistance.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Network Stability
Yesterday

  @HelpFixDecoApp thanks for your assistance.

 

I tried al the suggestions you sent, but the issue conitnues. On my last try, I recreated the wifi with fully new ID and password. At this moment one X50 is my main Deco, it is on Router mode and addition I have one X50 and three X20 devices on my wifi. But I continue with issues, my Decos randomly loose its connection and the only way to restablish the wifi is to reset it.

 

Additional info:

- My house has 2 floors

- On the first floor I have two X50 (Main Deco and other) and one X20

- On the second floor I have two X20

- When connected, all Decos show full connectivity. I understand it means all of them are in range.

- All Decos are on the latest firmware according to the Deco app

- Apparently, I never loose connection to my Main Deco, because I always can access it to reset the wifi.

- Everiring was working great, until 3 weeks or so when everithing started to have issues with no reason, I never did any change on the wifi config, I did't move any Deco from their place, I did nothing! 

 

I'll appreciate any kind of additional support. My wife and Iwork from home and we're getting crasy!!!

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#3
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Re:Network Stability
Yesterday

@David-TP 

 

Is there any beta firmware? I can never keep track of which models have beta firmware from those who don't 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Network Stability
16 hours ago

  @German_Soler 

Hi, during the disconnection, have you also noticed any satellite Deco turn red?

How many online clients are connected to the Deco Mesh? Can I have the model numbers of the mobile devices that constantly dropped out?

 

If we reduce the number of Deco units in the Mesh network, will the wireless network stability be improved?

For example

- On the first floor- two X50 (Main Deco and the other Deco X50)

- On the second floor- leaving one Deco X20 only

 

Can I also have a screenshot of the network map on the Deco App, such as:

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#5
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Re:Network Stability
13 hours ago

  @HelpFixDecoApp thanks for your message.

 

These are the firmware versions that my devices report on the app:

 

Deco X20: 1.5.3 Build 20231226 Rel 71315

 

Deco X50: 1.2.10 build 20241105 Rel 40010

 

None of them are reported as Beta, but I can't confirm for sure.

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#6
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