Satellite Deco Units Showing Offline in Deco App

Satellite Deco Units Showing Offline in Deco App

Satellite Deco Units Showing Offline in Deco App
Satellite Deco Units Showing Offline in Deco App
3 weeks ago - last edited 3 weeks ago
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.8.1

Hey TP-LINK !!

 

I had 1.6.2 beta firmware and there was no issue of showing satellite deco units offline in deco app but since 1.7.0 this problem started again and still not fixed on 1.8.0 or 1.8.1 even Ethernet Backhaul deco unit showing offline too. What is this nonsense when will you fix this problem TP-LINK ?? I had Deco X20 which i borrow from my sister in law and used for 1 month with Deco M4 units and there is no issue like that.

 

Please & Thank You !! ❤️
  0      
  0      
#1
Options
7 Reply
Re:Satellite Deco Units Showing Offline in Deco App
3 weeks ago

  @ARGamingPK1 

blushSometimes, I'm also troubled by why this issue keeps going around.

Did you constantly run into this issue?

Were they always the satellite "First Floor Bedroom" and "Ground Floor Bedroom" showing offline in the Deco App?

-By the way, which Deco is connected via Ethernet Backhaul?

Could you please help me submit the current Deco App log:How to submit Deco APP log

 

Thank you very much.

Best regards.

 

 

  1  
  1  
#2
Options
Re:Satellite Deco Units Showing Offline in Deco App
3 weeks ago - last edited 3 weeks ago

  @David-TP Yeah most of the time Deco App shows satellite deco offline and my Ground Floor Bedroom is Ethernet Backhaul connected and even i faced this issue on AP Mode also. 😭😭

Please & Thank You !! ❤️
  0  
  0  
#3
Options
Re:Satellite Deco Units Showing Offline in Deco App
3 weeks ago - last edited 3 weeks ago

  @David-TP I have been facing Satellite Deco Units Showing Offline in Deco App since firmware 1.7.0 but you guys fixed that in 1.6.2 beta firmware but this issue comes up again and still not fixed yet on 1.8.1 and another issues comes up after updated to 1.8.1 idk why Deco App start showing (0) online clients in the list. Kindly fix it ASAP. I have shared App Logs too.

 

Please & Thank You !! ❤️
  0  
  0  
#4
Options
Re:Satellite Deco Units Showing Offline in Deco App
3 weeks ago

  @ARGamingPK1 

Thank you very much for the app log.

It has been forwarded to the senior engineer for further analysis.

Please check the email later for more suggestions.

Best regards.

  1  
  1  
#5
Options
Re:Satellite Deco Units Showing Offline in Deco App
3 weeks ago - last edited 3 weeks ago

  @David-TP Yeah i got the email from TP-LINK and i have already replied.

 

Please & Thank You !! ❤️
  0  
  0  
#7
Options
Re:Satellite Deco Units Showing Offline in Deco App
3 weeks ago

  @David-TP Still same issue at morning time today 7:21 AM

 

Please & Thank You !! ❤️
  0  
  0  
#8
Options
Re:Satellite Deco Units Showing Offline in Deco App
2 weeks ago

  @David-TP Hi.....Kindly fix this issue or can i throw my Deco system into trash? I tried older version of Deco App and still same issue. Look Deco App is showing my phone and tablet is connected on LAN cable 😄😄

 

Please & Thank You !! ❤️
  0  
  0  
#9
Options