No history data for my Tapo Temperature & Humidity Sensor

No history data for my Tapo Temperature & Humidity Sensor

No history data for my Tapo Temperature & Humidity Sensor
No history data for my Tapo Temperature & Humidity Sensor
Thursday
Tags: #Sensor
Model: Tapo T315  
Hardware Version: V1
Firmware Version: 1.8.0 Build 230921 Rel.091519

I have 2 unit of Tapo T315 which connects to Tapo H100.
I can see real time data without issue (inside home network and outside network).
I can see only see Day (History), no Month and Year (History) when I'm connect to home WiFi network.  But when I outside of the home network, no History data at all (even the day history is gone).  All ports are open on my firewall. 
I have troubleshoot - change the DNS 8.8.8.8 / 8.8.4.4 on home firewall,  Restart Hub few times. 
Anyone have any clue how to solve this issue? Can TP-Link engineer assist me on this issue?
 

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Re:No history data for my Tapo Temperature & Humidity Sensor
Yesterday

  @Eugene22 

 

For your case, we recommend reaching out to the support team for further assistance. Contact Technical Support

 

 

 

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