I'm getting fed-up with this.

A remote session to let them tinker around in my home network is unacceptable as a fix.

We need a firmware update to address these issues or I want my money back so I can get a system that works.

  @tsukiakari 

I agree!  It's crazy to go through this hoops. Support has been great, and they've gone above and beyond what I expected. But it shouldn't be the solution. Especially considering they've sold thousands of routers, and there are that many people experiencing issues who haven't reached out to support.

Any ways, they've sent me a new firmware file today. It fixed my cameras issue, but made my device disconnects much worse.  I've sent them logs from my main deco, hopefully they can find a real solution to this!

Another follow up.

The beta firmware didn't help. Actually has made things worse for some devices, like my heated floor thermostat. It will not stay connected. I reboot it, connects. then minutes later is disconnected again.

Reached back out to support, and they said to check my TP-Link Tapo light switch for a firmware update, as during the remote session they saw odd traffic on the switches which may be disrupting my wifi network. They took the findings and forwarded to their colleague in the tapo department and they made an update.

Unfortunately, the firmware update for the light switch also did not help.

I'm placing an order with Ubiquity preparing to give up and switch to a Unify set up.

My Unifi set up arrived and set it all up and everything is working flawlessly even with just all default settings.

I really appreciate the support from TP-Link, I've never had an experioence with a hardware company before where they cared enough to actually sit down and have a remote session with the customer. While the support was fantastic, I don't think a customer should be expected to reach out to support for them to manuaally fix things like this. Sure no product is perfect, but this is just next level unacceptable.  In the end, unfortunately the support engineers couldn't fix my issues and I can't afford to be dealing with this much longer. 

Goodluck to everyone else dealing the with BE series mesh system. I still highly reccomend the Xe75 Pro as it was rock solid for over a year (I'll be installing my old XE75 Pro system in a family members home).

I upgraded to 1.2.0 on the regular channel on Thursday night and the problem actually has gotten worse.

I'm not keen on opting into beta and I don't like how this has been handled, but I'm going to go ahead and try installing 1.2.10 when I have a chance and I'll report back.

 @David-TP I updated to the 1.2.10 beta and it was fine for a bit, but it gradually got worse over the course of several hours until I rebooted the system. It was fine again for an hour or two and then suddenly everything went haywire and the system got stuck in a reboot loop or something. I tried to roll back and it would not accept any of the older firmwares so I had to quickly turn it off and switch to an old system so that my housemates could get back up and working.

I'm about to call the support number. I want a refund on this system so I can buy something that works.