Connectivity error
I just got this router, I already have a running nbn connection from tangerine, they asked me to keep dynamic ip option selected, but when I try to go through the installation and configuration process, at the end it says connection test failed and the light on wan is red/orange. I can't figure out whats wrong with the router?
Can someone please help me with this issue?
Thank you!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello @Kane2101 ,
For your case, please try the following steps:
1. Test your Internet connection directly:
Disconnect your router from the modem, and connect your PC directly to the modem. Check if you can access the Internet. This helps confirm that your NBN service from Tangerine is working properly.
2. Power cycle your devices:
Reboot both your NBN modem and the router. Power on the router first, wait until it is fully started, then power on the modem. This can help re-establish the connection.
3. Update DNS settings:
Log in to your router’s web management interface (http://tplinkwifi.net). Go to Advanced > Network > Internet > Advanced Settings, and set the DNS servers to 1.1.1.1 and 8.8.8.8.
4. Clone your PC’s MAC address (if needed):
If your PC can access the Internet when connected directly to the modem, but the router still cannot, try cloning your PC’s MAC address. Go to Advanced > Network > Internet > MAC Clone in the router settings. For more details, see this FAQ: How do I configure MAC Address Clone on my TP-Link Archer Router?
- Copy Link
- Report Inappropriate Content
Hello @Kane2101 ,
For your case, please try the following steps:
1. Test your Internet connection directly:
Disconnect your router from the modem, and connect your PC directly to the modem. Check if you can access the Internet. This helps confirm that your NBN service from Tangerine is working properly.
2. Power cycle your devices:
Reboot both your NBN modem and the router. Power on the router first, wait until it is fully started, then power on the modem. This can help re-establish the connection.
3. Update DNS settings:
Log in to your router’s web management interface (http://tplinkwifi.net). Go to Advanced > Network > Internet > Advanced Settings, and set the DNS servers to 1.1.1.1 and 8.8.8.8.
4. Clone your PC’s MAC address (if needed):
If your PC can access the Internet when connected directly to the modem, but the router still cannot, try cloning your PC’s MAC address. Go to Advanced > Network > Internet > MAC Clone in the router settings. For more details, see this FAQ: How do I configure MAC Address Clone on my TP-Link Archer Router?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 233
Replies: 1
Voters 0
No one has voted for it yet.