Archer NX200 keeps dropping out - all lights off inc. Wi-Fi

Archer NX200 keeps dropping out - all lights off inc. Wi-Fi

Archer NX200 keeps dropping out - all lights off inc. Wi-Fi
Archer NX200 keeps dropping out - all lights off inc. Wi-Fi
Tuesday
Model: Archer NX200  
Hardware Version:
Firmware Version:

Hi,

I've recently set up mobile broadband at home running an Archer NX200 with a 5G sim, connected to an external antenna. When it's working speeds seem pretty good. But I'm having two issues that I'm unsure how to solve.

1. A few times a day I lose all connection, not only internet access, but also Wi-Fi network. All of the lights on the front of the router go off, except the power light. After some time (time varies from seconds to minutes) everything comes back on and connections are re-established.

 

2. When all lights are on (and white/strong) initial connection to websites or apps can be sluggish. Apps can sit spinning for 20-30 seconds, same with web page loading.

The router is only one month old. Has anyone else had similar issues?

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#1
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4 Reply
Re:Archer NX200 keeps dropping out - all lights off inc. Wi-Fi
Yesterday

  @DrMalloo 

Hi, welcome to the community.

Can I have the firmware version of your Archer NX200?

May I know your SIM ISP?

For the first issue, I think the router seems to be randomly restarting itself.

By the way, can I also have the model number of the external antenna?

 

Wait for your reply.

Best regards.

 

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#2
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Re:Archer NX200 keeps dropping out - all lights off inc. Wi-Fi
Yesterday

  @David-TP 

Thank you, yes details as follows:

Firmware version: 1.2.0 3.0.0 v60e0.0 Build 250725 Rel.73467n

Archer NX200 v2.0 00000000

 

Serial no. 2256132000789

SIM ISP: Lebara

External antenna: Poynting XPOL-1-5G V2

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#3
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Re:Archer NX200 keeps dropping out - all lights off inc. Wi-Fi
Yesterday

  @DrMalloo 

Hi, thank you very much for the update.

I'd like to forward your case to the senior engineer for further assistance.

Please check whether you've received my email.

Thanks a lot.

Best regards.

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#4
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Re:Archer NX200 keeps dropping out - all lights off inc. Wi-Fi
21 hours ago

  @David-TP Thanks David, yes I've got the email from your engineer, I'll send them the info they need. Cheers

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#5
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