No LAN/Intranet when internet drops - DECO BE25
Networking Setup
1Nos - Deco BE25 in Router mode
1Nos - ISP Router
1Nos - Desktop
Deco BE25 v1 1.1.0 Build 20250718 Rel. 40387
ISP Router -> Deco BE25 (Dynamic IP) - ETH Port 1
Deco BE25 -> Desktop - ETH Port 2
As soon as the internet drop ethernet port 2 stops working which is every surprising as Intranet should keep working. Never have I ever faced a similar issue with any other deco series products. Please guide & help resolve the issue!
Thank You
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Hi, can I have the model number of the ISP router?
When the internet dropped, would there still be an IPV4 address on the Deco App>More>Internet Connection>IPV4?
Can you also send an email to support.forum@tp-link.com?(Please add the forum ID#851090 in the subject.)
Thank you very much.
Best regards.
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thank you for the response
"the model number of the ISP router?"
Ubiquiti UCG-Ultra Cloud Gateway
When the internet dropped, would there still be an IPV4 address on the Deco App>More>Internet Connection>IPV4?
Two scenarios here
- when connecting to router directly the IP will be there
- however I also did a unplug test - in that case the Intranet should work - problem is the dynamic WAN port detection
will send email too .. do you have any beta firmware which I can test to patch this issue?
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Hi, thanks for the quick reply.
There hasn't been a beta firmware that allows fixing the WAN port on the Deco BE25.
For your situation, as long as the main Deco BE25 is physically connected to the Ubiquiti UCG-Ultra Cloud Gateway, the connected port would be the WAN port, as the DHCP server on Ubiquiti UCG-Ultra Cloud Gateway should continue assigning an IP address to Deco even though there is no internet access.
Best regards.
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by when can a patch be expected?
also, has it been registered and acknowledged by the firmware dev team?
thank you
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Hi, the feature of fixing the WAN port is on the plan, but there hasn't been further news on when the specific firmware will be released for Deco BE25.
Best regards.
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