Deco app is crashing my deco router

Deco app is crashing my deco router

Deco app is crashing my deco router
Deco app is crashing my deco router
Sunday - last edited Yesterday
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.3.0 Build 20240830 Rel. 50008

Having a problem with my router were. sometimes when i do something in the app the main router deco x60 is hard rebooting. do you know what that can be caused. cuz when i do not use the app as i dont need to it is completly fine. glad to get a response. about this issue.?

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#1
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3 Reply
Re:Deco app is crashing my deco router
Yesterday

  @Addepade08 

Hi, could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

Have you observed any LED changes during the hard reboot?

 

By the way, if you check the hardware version on the bottom product label, can you see something like V3.0/3.2/4.2?

Wait for your reply.

Best regards.

 

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#2
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Re:Deco app is crashing my deco router
Yesterday

  @Addepade08 My version number is v3 and yes i do see a orange / yellow light when it hard reboots.

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#3
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Re:Deco app is crashing my deco router
Yesterday
Ive also sent a mail thorugh deco app were u can find my version number
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#4
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