Can’t select network with Homeshield security+ (deco XE75)

Can’t select network with Homeshield security+ (deco XE75)

Can’t select network with Homeshield security+ (deco XE75)
Can’t select network with Homeshield security+ (deco XE75)
17 hours ago
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.4.2

I subscribed The Homeshield security + and get an error  11940 when selecting the network. My deco xe75 has the latest firmware. 
what am I doing wrong?

 

thanks in advance for your help!!

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