Home Network Community > Deco > Can’t select network with Homeshield security+ (deco XE75)
< Deco

Can’t select network with Homeshield security+ (deco XE75)

Can’t select network with Homeshield security+ (deco XE75)

Can’t select network with Homeshield security+ (deco XE75)
Can’t select network with Homeshield security+ (deco XE75)
Yesterday
Tags: #HomeShield
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.4.2

I subscribed The Homeshield security + and get an error  11940 when selecting the network. My deco xe75 has the latest firmware. 
what am I doing wrong?

 

thanks in advance for your help!!

  0      
 
  0      
 
#1
Options
2 Reply
Re:Can’t select network with Homeshield security+ (deco XE75)
9 hours ago
Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  1  
  1  
#2
Options
Re:Can’t select network with Homeshield security+ (deco XE75)
5 hours ago

Hello @ArnaudM79 

 

Welcome to the TP-Link community.

 

Were you able to select the correct network before, or is this the first time that you subscribed to the Homeshield security +?

 

Please follow this FAQ to submit the Deco App log, and our engineering team will check and provide a solution as soon as possible.

 

When submitting the app log via email, please add [Forum Escalation][ID 852938] Can’t select network with Homeshield security+ (deco XE75) to the subject for better visibility.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#3
Options

Information

Helpful: 0

Views: 39

Replies: 2

Tags

HomeShield
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.