Can’t select network with Homeshield security+ (deco XE75)
I subscribed The Homeshield security + and get an error 11940 when selecting the network. My deco xe75 has the latest firmware.
what am I doing wrong?
thanks in advance for your help!!
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Hello @ArnaudM79
Welcome to the TP-Link community.
Were you able to select the correct network before, or is this the first time that you subscribed to the Homeshield security +?
Please follow this FAQ to submit the Deco App log, and our engineering team will check and provide a solution as soon as possible.
When submitting the app log via email, please add [Forum Escalation][ID 852938] Can’t select network with Homeshield security+ (deco XE75) to the subject for better visibility.
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@Kevin_Z
Having the same error..I have the parent one for a year now and added the security+ but it gives me the error when selecting my network
Is it possible this is due to TPLink no longer supporting the 75v2 ?
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madmaddiesdaddy wrote
@Kevin_Z
Having the same error..I have the parent one for a year now and added the security+ but it gives me the error when selecting my network
Is it possible this is due to TPLink no longer supporting the 75v2 ?
Please check my previous response to ArnaudM79 and send the App log to our support engineers for further investigation.
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@Kevin_Z Hey Kevin, it's the first time I subscribed to security+ and thus try to select the network. I'll share the Deco App log
Thanks
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