I am facing an issue with one of my Tapo C410 cameras that I could not resolve despite trying all recommended troubleshooting steps.

The camera was previously working normally. After changing my home router, I removed the camera and tried to re-add it again. Since then, I keep getting a message that the camera has already been added, but it does not appear anywhere in the Tapo app.

For clarity, I have four Tapo cameras in total connected to the same network and account. The other three cameras are working perfectly without any issues. Only this specific camera is affected.

What I have already tried:

• Removed the device from the app (it does not appear in My Devices anymore)
• Performed multiple factory resets (including holding reset while powering on for more than 30 seconds)
• Tried adding the camera using a different Wi-Fi network (mobile hotspot)
• Tried a completely new Tapo account
• Reinstalled the Tapo app
• Ensured 2.4GHz Wi-Fi with WPA2 security

The LED keeps showing blue/pink, and the app says the camera is already added, but I cannot see or manage it in the app at all.

Based on this behavior, it seems the camera may still be bound on the cloud/server side or stuck due to a firmware or binding issue.

Could you please:

• Advise on how to recover it, or
• Confirm if the device needs replacement if this issue cannot be resolved remotely