I have recently installed a brand new c425 kit . It keep asking me to tap to refesh but fails and does not refresh.
Check the signal strength of the camera. If the signal is too weak, move it closer to the router or add a network extension to extend your WiFi coverage. How to check and improve the network connection stability of Tapo smart devices
Do not enable VPN (if any) while using the Tapo app.
Where is the storage path configured for the camera’s videos? The microSD card inserted in the camera, or a Tapo hub?
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