BE800 ist not connecting, not to the internet and i cant reach the webinterface
BE800 ist not connecting, not to the internet and i cant reach the webinterface
Hi there,
i want to use the BE800 as a mesh sattelite with an GE800 as the main router. At first start, i could connect it as a mesh sattelite as usual, just bi starting ist up and searching fo it in the tether app. Then i changed the position to another one with ethernet backhaul. it worked. Then it connected it back to my computer to see if i can configure the leds. but this is only possible for the GE800. Internet working. Then i put it back at the place before with the ethenet backhaul. The connection to the internet was not possible anymore. I resettet it several times, but now the tether app doesnt find it anymore while starting up. It only shows this leds from the manual: "pulsing leds. The router is starting up or beeing reset." i did this a lot of time: https://www.tp-link.com/us/support/faq/497/
is my router broken? Can you help me?
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Hi @xg4ll ,
Thank you for your patient answers and for sharing your suggestions throughout the process.
Have you tried a hard reset? Press and hold the button until the LED blinks to reset the router to its factory default settings.

If the LED status is still abnormal, please contact Local Technical Support with your test results for further assistance.
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Hi, tank you for your answer.
Yes, i did a hard reset several times. There is still no possibility to configure the BE800. I contacted the technical support two days ago and await an answer.
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