@OddsInApod 

• Please ensure your Tapo app is updated. You may try to delete and reinstall the app.
• Try using another mobile device to do the configuration.
• Do not enable VPN (if any) on your phone if any. 

Connect your phone to the same Wi‑Fi network as the light bulbs, disable cellular data, then close and reopen the app. While on the local network, check whether the bulbs appear in the app. If they show up locally but disappear when you try to control them remotely, such as over cellular data, this likely indicates a remote‑control connectivity issue. If that's the case, check the suggestion here. Cannot use the Tapo app to control my smart devices

If the light bulbs are missing even in the local control, please reach out to the support team for further investigation. Contact Technical Support Provide a screen recording of the problem for efficient follow-up, and submit a log for analysis. How to get the log of Tapo app