S220 switch connect to H100 hub but becomes unavailable and must be removed right after.

S220 switch connect to H100 hub but becomes unavailable and must be removed right after.

S220 switch connect to H100 hub but becomes unavailable and must be removed right after.
S220 switch connect to H100 hub but becomes unavailable and must be removed right after.
Sunday
Model: Tapo S220  
Hardware Version:
Firmware Version:

Hello,

 

Im having troube with my S220 switch. Everthing was working just fine for around 6 months (maybe more) than suddenly switch became unavaliable on the app and forced me to remove it in the app. Physicly it works correctly - turns wired lightbulbs on and off. I can make it enter parring mode, correctly pair with my H100 hub (the same one it worked correctly with before). Righ after pairing switch marks up as unavaliable in the app and forces me to remove it again. I have also S200B button that works correctly with the same H100 hub. Hub itself works properly. On the same network i also have 3 110M smart plug that work without an issue. I tred to connect the S220 multiple times using different phones, different networks. I already reset everithing to factory setting and set it up again. I also checked wifi setting - nothing wrong here either. I have no more ideas what to do now and I would be greateful for any help.

 

Greetings and thank You all for help!

 

Model: S220 EU/1.20

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Re:S220 switch connect to H100 hub but becomes unavailable and must be removed right after.
Yesterday

  @Smartster 

 

Is your Tapo app updated? What's the current version? Try to reinstall the app. You can also use another phone or tablet to do the setup, see if that makes any difference.

 

Do not enable VPN (if any) while using the Tapo app. 

 

Can you test whether the H100 hub can be controlled remotely? Turn off WiFi on your phone, enable cellular data, then try to ring the hub in the Tapo app.

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#2
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Re:S220 switch connect to H100 hub but becomes unavailable and must be removed right after.
15 hours ago

  @Wayne-TP 

Tapo app is oup to date - version 3.16.162. When they stopped working a few weeks ago I tried redoing it on a few different devices, two different WiFi's and reinstalled the app multiple times. VPN is not anabled. Hub is working via cellular. 

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#3
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