RV20 Max Plus ignores invisible wall when returning to dock

RV20 Max Plus ignores invisible wall when returning to dock

RV20 Max Plus ignores invisible wall when returning to dock
RV20 Max Plus ignores invisible wall when returning to dock
Tuesday
Model: Tapo RV20 Max Plus  
Hardware Version:
Firmware Version:

Greetings!

 

Admittedly I did not have high hopes for the vacuum robot at 130 EUR, but ignoring invisible walls (I assume the robot might also ignore no-go zones but I'll give that a try), regardless of whether cleaning or going home, is an absolute no-go. I bought the thing for my mud room (w/ cat litterbox), and I don't want it travelling all over the place, which is just what it did this morning (not documented in the app as its "trajectory", by the way), generously distributing litter sand.

 

Also disappointed that emptying the vaccum box at the docking station has zero impact on the HEPA filter; that thing is dusty and dirty. On my roborock Z7, the HEPA filter looks brand new after almost four years - the docking station clearly does a far better job at emptying the robot than the RV20's does. 

 

Overall, disappointed - had relied on the Tapo brand name, my mistake.

 

Any thoughts? I've already re-set the thing to factory settings and moved the docking station.

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Re:RV20 Max Plus ignores invisible wall when returning to dock
23 hours ago

  @Robot_Fan 

 

Please ensure your device's firmware is updated. How to update the firmware of the Tapo devices on the Tapo App

 

Make sure the sensors are clean and unobstructed. How to clean the sensors of Tapo Robot Vacuum

 

If you’re able to reproduce the issue, please share more information here, such as:

1. A video of the problem.

*Videos cannot be posted in the community directly. You can upload videos to your personal cloud drive or video websites like YouTube, then send the link here, or send it to me privately through a message.

2. A screenshot of your map with the virtual wall or no-go zone clearly indicated.

3. A screenshot of the cleaning report (if the issue also occurs during cleaning).

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