Deco Home P9 - Satellites just will not connect

Deco Home P9 - Satellites just will not connect

Deco Home P9 - Satellites just will not connect
Deco Home P9 - Satellites just will not connect
Sunday
Model: Deco P9  
Hardware Version: V2
Firmware Version: 1.3.0

Main connected to modem via ethernet. Wifi on modem is disabled. I can get the main installed and configured. Can see devices around the house connected and Wifi works.

I can't get the satellites to connect at all. They will boot (yellow), then go red, blinking red and turn off, without ever showing in the app.

 

To resolve I have tried:

  • Resetting all devices.
  • Plugging in the satellite on a different floor
  • Plugging in the satellite in the same room
  • Plugging in the satellite next to the main.
  • Installed latest firmware on all of them by connecting them to my pc with a cable.
  • Factory reset the main, removed the network in the app, then set up a different unit as the main. Verified Wifi was working properly. Then tried connecting the factory reset unit as a satellite. Same result.
  • Connected a satellite to the main using an ethernet cable.
  • Connected a satellite to the modem using an ethernet cable.

 

I'm about to pack these up and return them, unless anyone has a clever idea?

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#1
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2 Reply
Re:Deco Home P9 - Satellites just will not connect
Monday

  @Nilzatron 

Hi, welcome to the community.

Did you just purchase the Deco P9?

Have you tried to swap the power adapters of these units?

 

By the way, after factory resetting the Deco P9, will it turn to flashing blue?

Wait for your reply.

Best regards.

 

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#2
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Re:Deco Home P9 - Satellites just will not connect
Monday

  @David-TP 

 

Thanks for your reply.

 

I did just purchase the set.

 

I am not sure what you mean by swapping the power adapters. The units come with simple power cords, not adapters. I did try plugging them in at various wall sockets in the house.

 

When I installed the main it did flash blue and I was able to set up the network with SSID and password as expected. Wifi is available. Devices can connect to it and have internet. The main also correctly shows in the app. When I try to add a satellite, the satellite unit turns yellow, then red, then flashes red before turning off. The app will never see them connect.

 

I then deleted the network in the app. Started over using a different unit as the main, and the result was the same: Main works as expected. Satellites won't connect to it.

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#3
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