Lan connection keeps dropping
The Lan internet conection keeps dropping via my TP Link. The Lan connection direct from my Virgin Hub never drops and it's only kit that is connected via TP link that is affected.
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Hello@MarkWa4 ,
Welcome to our community.
Looks like that the LAN internet connection keeps dropping, specifically through your TP-Link powerline adapters.
1. Check Power Saving Mode: Refer to this FAQ for detailed instructions: How to enable/disable power saving mode
2. Test placement in the same room: Move both powerline adapters into the same room temporarily (one near the Virgin Hub, one near your device). This will help determine if electrical interference or distance between outlets is causing the drops.
3. Try different Ethernet cables and ports: Test with different Ethernet cables for both the connection between your Virgin Hub and the powerline adapter, and between the powerline adapter and your devices. Also try different LAN ports on your Virgin Hub if available.
4. Check for firmware updates: Ensure your powerline adapters are running the latest firmware, . Instructions can be found here: How to upgrade firmware of TP-Link Powerline Adapter
If the troubleshooting steps above don't help, please contact local support for further assistance.
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