Internet disconnects on Archer BE550

Internet disconnects on Archer BE550

Internet disconnects on Archer BE550
Internet disconnects on Archer BE550
Yesterday
Model: Archer BE550  
Hardware Version: V2
Firmware Version: 1.2.5 Build 20251028 rel.38584(4555)

Hi,

I recently bought BE550 and i daily experience internet disconnections which was not case when i earlier used my current Technicolor modem in router/modem combo, disconnections are not related to WiFi as they also occur on cable connection and logs show "Led Controller INFO [23730] Start to run INET_OFF" , disconnections are subminute in length and everything reconnects afterwards. What may be cause of this?

 

Thanks in advance! 

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#1
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1 Reply
Re:Internet disconnects on Archer BE550
21 hours ago

  @Kumpel 

Hi, thank you very much for the feedback.

If you can consistently reproduce this issue, please save a copy of the whole system log and send an email to the local technical support for further assistance:

https://www.tp-link.com/pl/support/contact-technical-support/#E-mail-Support

(Please update here with the support ticket No. after submitting the email.)

Best regards.

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#2
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