Mobile not connecting to Reolink doorbell

Mobile not connecting to Reolink doorbell

Mobile not connecting to Reolink doorbell
Mobile not connecting to Reolink doorbell
2 weeks ago
Model: Deco M5  
Hardware Version:
Firmware Version: 1.9.1 Build 20250909 Rel. 37570

Hi. I have deco m5 wifi - 3 nodes in my house and it works great. I just installed a reolink video doorbell. It is connected to the closest node to my front door. If i am out (on 4G/5G or on another wifi) i can connect to my doorbell. If i am in my house and my mobile is connected to the same node as the doorbell, i can also connect to doorbell. However, if I walk upstsairs and my mobile connects to another node, I cannot connect to doorbell. Does anyone know why and if this can be fixed? I love the roaming/mesh feature of the deco m5, but there are some kind of conflict here with the doorbell. 

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#1
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Re:Mobile not connecting to Reolink doorbell
12 hours ago

  @Kyrre 

Hi, thank you very much for the feedback.

Have you ever enabled "Device Isolation" on the Deco App, such as:

If not, can you consistently reproduce the following issue:

"If i am in my house and my mobile is connected to the same node as the doorbell, i can also connect to doorbell.

However, if I walk upstsairs and my mobile connects to another node, I cannot connect to doorbell."

By the way, how are the Deco M5 units connected to each other? Can I have some screenshots of the network map on the Deco App, such as:

Wait for your reply.

Best regards.

 

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Re:Mobile not connecting to Reolink doorbell
3 hours ago - last edited 3 hours ago

  @David-TP 

Thank you for your reply. "Device Isolation" is not enabled.

 

My main deco is also my main router. It communicate wireless with the two other nodes.

 

I have to do some more testing over time, but I think maybe it works now. 

In the deco-app i forced the reolink doorbell to use 2.4 GHz and i also forced it to use the closest node. For some reason it kept changing what node to be connected to.

 

Let me use it for some time and I can report back :)

 

 

 

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#3
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